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I was having a problem with my ps4 at start screen for my…

Customer Question
I was having a...

I was having a problem with my ps4 at start screen for my games. push any button to start did nothing with disc or on line game purchases. So I tried re-pairing my controller. Nothing. I tried restore default settings. Now I was stuck on reconnect controller screen. So I tried Safe Mode. Now I'm stuck on connect dualshock 4 screen. Can you help?

Technician's Assistant: When did your game system stop powering on?

When I tried to restore default seetings

Technician's Assistant: Have you tried resetting the AC adapter (unplugging it from the outlet and the console and waiting 2 minutes)?

Yes

Submitted: 6 months ago.Category: Game Systems
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Answered in 8 hours by:
1/5/2018
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Game Systems
Satisfied Customers: 2,641
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Gameguy360
Gameguy360, Retail
Category: Game Systems
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Gameguy360

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Daniel

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BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

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jjjjm2011

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Over 16 years of experience installing and repairing electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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