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I recently did a system upgrade to my PS3. After what

Customer Question
Hi John. I recently...

Hi John. I recently did a system upgrade to my PS3. After what appeared to be a successful upgrade and restart - none of the options including games work.

Technician's Assistant: How long has this been going on with your PlayStation? What have you tried so far?

I did the upgrade after reconnecting (WiFi) to a new router. after the upgrade nothing works. When selecting any option the PS3 does not proceed to the option.

Technician's Assistant: Anything else you want the Game Expert to know before I connect you?

I have been told that I probably need to download an upgrade to a thumb drive and install from that.

Submitted: 7 months ago.Category: Game Systems
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Answered in 31 minutes by:
12/11/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Game Systems
Satisfied Customers: 2,596
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
Hello Harry. I do not want to continue with your service. The initial conversation did not Clearly indicate the $50.00 charge which I think is outrageous. Neville
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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