Game Systems

Video Game Console Repair Questions? Ask a Technician ASAP

Ask an Expert,
Get an Answer ASAP!

Playstation sign in will not connect. Not sure

Customer Question
Playstation sign in will...

Playstation sign in will not connect

Technician's Assistant: When did you last change your Wi-Fi password?

Not sure

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes

Submitted: 7 months ago.Category: Game Systems
Show More
Show Less
Ask Your Own Game Systems Question
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 hours by:
11/25/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Game Systems
Satisfied Customers: 2,643
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Game Systems Question
Customer reply replied 7 months ago
I have been waiting.
The PlayStation sign in will mot connect.
Electronics Technician: Harry, Customer Service replied 7 months ago

What is the error message?

Ask Your Own Game Systems Question
Customer reply replied 7 months ago
There was an error message
Then freezes when it checks connection speed.
Electronics Technician: Harry, Customer Service replied 7 months ago

Yes, I need to know the error message.

Ask Your Own Game Systems Question
Customer reply replied 7 months ago
Cannot get the screen to show error message as it freezes.i did send the error message earlier.
Customer reply replied 7 months ago
Error message CE-38703-1
Electronics Technician: Harry, Customer Service replied 7 months ago

Try these steps:

  1. Restart the PS4.
  2. Restart your router.
  3. Contact your Internet service provider to check the status of your Internet connection.
  4. Reset the router, select [Settings] > [Network] > [Set Up Internet Connection], and then connect to the router again. For details, refer to the instructions supplied with the router.
  5. Update the router firmware to the latest version. For details, refer to the instructions supplied with the router.
  6. Select [Settings] > [Network] > [Test Internet Connection], and then check your Internet connection status.
Ask Your Own Game Systems Question
Customer reply replied 7 months ago
All other devices are working off wifi
Electronics Technician: Harry, Customer Service replied 7 months ago
  1. Restart the PS4.
  2. Restart your router.
  3. Contact your Internet service provider to check the status of your Internet connection.
  4. Reset the router, select [Settings] > [Network] > [Set Up Internet Connection], and then connect to the router again. For details, refer to the instructions supplied with the router.
  5. Update the router firmware to the latest version. For details, refer to the instructions supplied with the router.
  6. Select [Settings] > [Network] > [Test Internet Connection], and then check your Internet connection status.
Ask Your Own Game Systems Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Gameguy360 Your Own Question
Gameguy360
Gameguy360
Gameguy360, Retail
Category: Game Systems
Satisfied Customers: 108
108 Satisfied Customers
Experience: 8 years radioshack, 2 years game crazy.

Gameguy360 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Gameguy360

Gameguy360

Retail

108 satisfied customers

8 years radioshack, 2 years game crazy.

Mr. Clark

Mr. Clark

Electronics Engineer

53 satisfied customers

Game Console Repair Business Owner / CIS Degree

Daniel

Daniel

Engineer

18 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

jjjjm2011

jjjjm2011

Technician

15 satisfied customers

I have an AA in Electronic Systems Technology and have worked in the electronic field with the USAF for 8 years.

Aric

Aric

Hobbyist

160 satisfied customers

15+ years in the field. Owner of AV Installation, OEM and Repair company

Steve G.

Steve G.

Engineer

107 satisfied customers

Vice President of an electronics repair company.

Pete

Pete

Engineer

95 satisfied customers

Over 16 years of experience installing and repairing electronics.

< Previous | Next >

Related Game Systems Questions
When clicking on headquarters tab we are kicked from the
when clicking on headquarters tab we are kicked from the game and have to restart the app even with two other profiles. already restarted game with xbox support … read more
Harry
Harry
Customer Service
2,643 satisfied customers
I did a system restart and lost my playstation account. A
i did a system restart and lost my playstation account … read more
Harry
Harry
Customer Service
2,643 satisfied customers
I can't purchase anything on my PlayStation 4 account. I
I can't purchase anything on my PlayStation 4 account … read more
Harry
Harry
Customer Service
2,643 satisfied customers
PS4. I had an account for sometime, however I did not have a
I had an account for sometime, however I did not have a PS4 for about a year. Im trying to sign in to my old account. I reset the pass word but it will not let me login under account managment, … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I reset my PlayStation 4 and don't remember my Gmail I had
I reset my PlayStation 4 and don't remember my Gmail I had plenty of them can you help me … read more
Harry
Harry
Customer Service
2,643 satisfied customers
I believe my account got hacked. Sony/PlayStation. It just
It just happened when I got home today I've tried logging in with my account on my system and online neither worked … read more
Harry
Harry
Customer Service
2,643 satisfied customers
We tried to sign up for PlayStation cue but inadvertently
We tried to sign up for PlayStation cue but inadvertently entered an incorrect email address. Can you help correct this and complete our subscription, please? … read more
Harry
Harry
Customer Service
2,643 satisfied customers
I let a friend used my account on his ps4 and we live
I let a friend used my account on his ps4 and we live together and when I log in to my account this morning. It says you were signed into PlayStation network on another ps4. It will take some time unt… read more
Joe
Joe
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
1,504 satisfied customers
I need help. I got blocked on my PlayStation for cancelling
Hello I need help. I got blocked on my PlayStation for cancelling a payment. I bought a PlayStation card to pay the bill but they will not let me log on. What do I do? … read more
Harry
Harry
Customer Service
2,643 satisfied customers
I want to reset my ps4 system restrictions, it seems I
I want to reset my ps4 system restrictions, it seems I forgot it. … read more
Harry
Harry
Customer Service
2,643 satisfied customers
I have a ps3 I did a restore system on it and now I can't
I have a ps3 I did a restore system on it and now I can't sign up or nothing … read more
Harry
Harry
Customer Service
2,643 satisfied customers
Im banned on sony how can i fix this. Ps4. About half a
I have spent at least 1000 dollars on sony games and add ons… read more
Harry
Harry
Customer Service
2,643 satisfied customers
I cant log in to my acct on my ps3. forgot password. cant
I cant log in to my acct on my ps3. forgot password. cant reset password … read more
Harry
Harry
Customer Service
2,643 satisfied customers
I am try to sign on, but want to change my e-mail address
I am try to sign on, but want to change my e-mail address which has expired I created a new one, but when I sign on it tells me I can't sign on (on my tv thru playstation a different account … read more
Pete
Pete
Engineer
Bachelor's Degree
95 satisfied customers
I lost my password and apparently I got the wrong phone
I lost my password ***** apparently I got the wrong phone number and I can't get a message back to get a new password … read more
Pete
Pete
Engineer
Bachelor's Degree
95 satisfied customers
I have 2 saitek wheel and pedals that you can not cALIBRATE
i have 2 saitek wheel and pedals that you can not cALIBRATE and the pedals will not work on them… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
, r4i an error has occurred press and hold the power
r4i an error has occurred press and hold the power button to turn the system off please refer to the Nintendo dsi operations manual for details … read more
Pete
Pete
Engineer
Bachelor's Degree
95 satisfied customers
I accidently made a fake parent account email and forgot the
i accidently made a fake parent account email and forgot the password ***** it i need help to get my account to be able to connect to live again… read more
Pete
Pete
Engineer
Bachelor's Degree
95 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x