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crash2199
crash2199, Hobbyist
Category: Game Systems
Satisfied Customers: 20207
Experience:  Helping others enjoy their games
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When playing the game, sometimes the disk just "freezes",

Customer Question

When playing the game, sometimes the disk just "freezes", sometimes it comes back and starts and sometimes it doesn't.
JA: What's the make/model of your device? How old is it?
Customer: PS3
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Oh, since I bought a used Madden 16 disk. I have now tried 2 madden 16s and both do the same thing. I have cleaned the disk several times and have tried blowing some canned air into the slot.
JA: Anything else you want the game expert to know before I connect you?
Customer: nope
Submitted: 2 months ago.
Category: Game Systems
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

I apologize that you had to wait for a response.

Do you still need help with your issue?

Customer: replied 2 months ago.
of course.
Expert:  crash2199 replied 2 months ago.

Does it happen on other discs than Madden?

Customer: replied 2 months ago.
I only have the Madden one. Had another disk that did the same thing and traded it in for this one. Both were doing it.
Expert:  crash2199 replied 2 months ago.

Is this for a PS3 or PS4?

Customer: replied 2 months ago.
PS3
Customer: replied 2 months ago.
Hi Josh, he has done the self cleaning with a micro fiber cloth very gently and by using my sewing machine can of air for the inside - again gently. The freezing only happened twice yesterday but he finally shut it off when the second freeze never changed.
Expert:  crash2199 replied 2 months ago.

Please click on the link and perform that version of the self cleaning (it is different from the cloth and air can)

Expert:  crash2199 replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Customer: replied 2 months ago.
Will give it a try and get back to you. Not done yet! thanks for the link.
Expert:  crash2199 replied 2 months ago.

You're welcome!