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Russell H.
Russell H., Service Tech
Category: Game Systems
Satisfied Customers: 11201
Experience:  8+ years of professional experience
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Cant purchase a game from the playstation store keeps saying

Customer Question

cant purchase a game from the playstation store keeps saying my banking info is wrong
JA: What's the brand and model of your product?
Customer: sony
JA: What have you tried so far with your Sony product?
Customer: everthing
JA: Anything else you want the electronics expert to know before I connect you?
Customer: the game is 799 I have 800 its keeps telling me I'm not eligible
Submitted: 2 months ago.
Category: Game Systems
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Expert:  Russell H. replied 2 months ago.

That sort of error, regarding banking information, would be owing to having passed your card's expiration date, sometimes. Check on your registered card information with the Playstation Network, I advise, and make sure the expiration date isn't wrong, the address isn't wrong (since a wrong address on your card information with PS Network can make the card incapable of being charged), and so forth.

Select your local user account and press up on the control pad to access the Function menu and go to

Settings

PlayStation Network

Account Information

Wallet

Payment Methods

and check on the info you have registered there.

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