How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Game Systems
Satisfied Customers: 11201
Experience:  8+ years of professional experience
Type Your Game Systems Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Cant purchase a game from the playstation store keeps saying

Customer Question

cant purchase a game from the playstation store keeps saying my banking info is wrong
JA: What's the brand and model of your product?
Customer: sony
JA: What have you tried so far with your Sony product?
Customer: everthing
JA: Anything else you want the electronics expert to know before I connect you?
Customer: the game is 799 I have 800 its keeps telling me I'm not eligible
Submitted: 2 months ago.
Category: Game Systems
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

Expert:  Russell H. replied 2 months ago.

That sort of error, regarding banking information, would be owing to having passed your card's expiration date, sometimes. Check on your registered card information with the Playstation Network, I advise, and make sure the expiration date isn't wrong, the address isn't wrong (since a wrong address on your card information with PS Network can make the card incapable of being charged), and so forth.

Select your local user account and press up on the control pad to access the Function menu and go to


PlayStation Network

Account Information


Payment Methods

and check on the info you have registered there.


If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.