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Pete, Engineer
Category: Game Systems
Satisfied Customers: 17672
Experience:  Over 16 years of experience installing and repairing electronics.
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Do you know anything about ps4? I just bought it today, i

Customer Question

Do you know anything about ps4?
JA: What's the make/model of your device? How old is it?
Customer: I just bought it today
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i just hooked it up and i can hear music but my screen is blank i tried booting the game console in safe mode and no screen
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no that should be it ty
Submitted: 3 months ago.
Category: Game Systems
Expert:  Pete replied 3 months ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 3 months ago.

Have you checked that the correct input source is selected on the TV?

What type of display screen are you using? (make and model number)

Is the PS4 connected directly to the TV? (NOT to a receiver or some other box)

What type of cord are you using to connect the PS4 to the TV?
awaiting your replies...