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Pete, Engineer
Category: Game Systems
Satisfied Customers: 17920
Experience:  Over 16 years of experience installing and repairing electronics.
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Is my Xbox One I can't put my bank details into it? I don't.

Customer Question

Is my Xbox One I can't put my bank details into it?
JA: What kind of computer do you have?
Customer: I don't. Using my Windows 10 phone.
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Having same problem my phone. Keeps telling me to contact my bank.
Submitted: 8 months ago.
Category: Game Systems
Expert:  Pete replied 8 months ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 8 months ago.

This message may mean one of the following:

  • Your bank won't authorize your payment option (for example, your credit card is expired or blocked or has been declined).
  • There's an outstanding balance on your account.
  • Too many recent purchase attempts have been made from your Microsoft account.

When you contact your bank they will be able to advise what the issue is.