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Pete
Pete, Engineer
Category: Game Systems
Satisfied Customers: 17925
Experience:  Over 16 years of experience installing and repairing electronics.
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I have a new ps4 and I cannot get it to turn on or go into

Customer Question

I have a new ps4 and I cannot get it to turn on or go into safe mode. I tried everything. I purchased my system on Ebay. I do get a black screen.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: I have a Vizio. One day I had to turn the system off the wrong way.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I've had the trouble able three weeks. I've held the power button and did not get two beeps and I've unplugged the system. I only get a black screen
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I cannot get the system into safe mode.
Submitted: 8 months ago.
Category: Game Systems
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Pete replied 8 months ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 8 months ago.

If the PS4 will not turn on or go into safe mode then it has an internal fault.

What is the status of the light?

Expert:  Pete replied 8 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.