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I have a playstation 3 that does not work can i have it

Customer Question
I have a playstation 3...
I have a playstation 3 that does not work can i have it fixed or exchange for a new Playstation 4 what do think i should do Kenneth ************
JA: What's the make/model of your device? How old is it?
Customer: serial ce9322p5834 ceche01
JA: How long has this been going on? What troubleshooting have you tried?
Customer: will not play disk
JA: Anything else you want the electronics expert to know before I connect you?
Customer: not very good with machines Ken
Submitted: 12 months ago.Category: Game Systems
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Answered in 12 minutes by:
11/28/2016
Electronics Technician: supercj21, Customer Service replied 12 months ago
supercj21
supercj21, Customer Service
Category: Game Systems
Satisfied Customers: 1,721
Experience: 1 year of repairing gaming systems to include xbox 360, ps3, psp, and nintedo wii.
Verified

Hi Mr. Kenneth. My name is ***** ***** I will be happy to assist you.

So when you try to play a disc, is there a certain error you receive? I am trying to narrow down exactly whats wrong and then give you some options from there.

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Customer reply replied 12 months ago
Will not turn off would like to take someware to have fixed
Customer reply replied 12 months ago
Do you have a location in. Florida
Electronics Technician: supercj21, Customer Service replied 12 months ago

In your original post you said it will not play a disc. Is the issue that it won't turn off or that it won't play a disc?

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Customer reply replied 12 months ago
No help. Thanks
Electronics Technician: supercj21, Customer Service replied 12 months ago

I apologize sir But I can't help if I don't know the exact problem. Electronics take troubleshooting to narrow down the problem. If you provide me with a ZIP code, I can point you in the direction of the nearest repair center to you.

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Electronics Technician: s_feehan, Technician replied 11 months ago
s_feehan
s_feehan, Technician
Category: Game Systems
Satisfied Customers: 302
Experience: Many successful reflows to Xbox 360 and Playstation 3's. Have successfully modded several Nintendo Wii consoles
Verified

Hi there, my name is ***** ***** you tell me where in Florida you're from and I can pinpoint some locations you might get it services at?

- Sean Feehan

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Gameguy360
Gameguy360
Gameguy360, Retail
Category: Game Systems
Satisfied Customers: 108
108 Satisfied Customers
Experience: 8 years radioshack, 2 years game crazy.

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