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Gameguy360, Retail
Category: Game Systems
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Experience:  8 years radioshack, 2 years game crazy.
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Ps4 was sent out for the hdmi port to be replaced but when

Customer Question

ps4 was sent out for the hdmi port to be replaced but when it came back im not getting any pictuce what could be causing it or whats wrong now. help please
Submitted: 8 months ago.
Category: Game Systems
Expert:  Elgin Vega replied 8 months ago.


Try entering PS4 safe mode.

turn off your PS4, when its off hold the power button untill you hear 2 beeps.

Then connect your dualshock4 and pres the PS button.

You should see the safe mode of the console, try changing the resolution to the lowest

If safe mode is not displayed then try another HDMI cable, if problem persist then the PS4 is damaged again.

Let me know if it works.