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I have been trying to sign in on my play station account. It

Customer Question
I have been trying to...
I have been trying to sign in on my play station account.
JA: What's the make/model of your device? How old is it?
Customer: It is a PS4 and it is 1 year old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since Tuesday. I tried resetting my account password ***** it doesn't recognize my sign in account.
JA: Anything else you want the game expert to know before I connect you?
Customer: I created a new gamer ID with the same account yesterday.
Submitted: 1 year ago.Category: Game Systems
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Customer reply replied 1 year ago
The PS4 won't recognize my account
Answered in 12 minutes by:
10/23/2016
Electronics Technician: Russell H., Service Tech replied 1 year ago
Russell H.
Russell H., Service Tech
Category: Game Systems
Satisfied Customers: 11,739
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Try this (after restarting the PS4, etc. as usual and making sure your PS4 actually is connected to the internet):

Go to

Settings

Network

Set Up Internet Connection

on your PS4. And choose 'Custom', and instead of the entry for MTU, or Set MTU, enter the number

1476

and try that. Often this works, when the PSN is down for unknown reasons.

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Russell H.
Russell H.
Russell H., Service Tech
Category: Game Systems
Satisfied Customers: 11,739
11,739 Satisfied Customers
Experience: 8+ years of professional experience

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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