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Gameguy360
Gameguy360, Retail
Category: Game Systems
Satisfied Customers: 108
Experience:  8 years radioshack, 2 years game crazy.
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Trying to connect to wii fi and getting error 50299 It

Customer Question

trying to connect to wii fi and getting error 50299 It worked just fine yesterday and noes it will not connect to Wii-Fi
JA: What's the make/model of your device? How old is it?
Customer: the router or the wii?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: okay it just has been doing it today
JA: Anything else you want the game expert to know before I connect you?
Customer: since 6:00 am it is now 1:30pm
Submitted: 11 months ago.
Category: Game Systems
Expert:  Jason Jones replied 11 months ago.

Hello,
I am the person that will be helping you today.

What type of device are you trying to connect to your wifi? (computer, tablet, phone, etc)

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 11 months ago.
I am trying to connect my wii to wii-fi and it will give me an error 50299. Please help
Customer: replied 11 months ago.
I was talking to some one who said it would cost me 5 dollars and charged me 26 dollars I just needs some help.
Expert:  Jason Jones replied 11 months ago.

There is a $5 deposit. The total charge is $26. Do you wish to continue or do you want me to send this up for a refund?

Customer: replied 11 months ago.
I just need to continue. please
Expert:  Jason Jones replied 11 months ago.

Have you ever been able to connect your Wii to the signal?

Customer: replied 11 months ago.
we watched netflix yesterday
Expert:  Jason Jones replied 11 months ago.

Turn the wireless router and the Wii off by unplugging the power to both. Plug the power back into the wireless router, wait 2 minutes, plug the power back into the Wii, turn it on, and test it once more. Are you able to connect now?

Customer: replied 11 months ago.
no I have tried that all day, unfortunately. I will try again...
Expert:  Jason Jones replied 11 months ago.

Thank you

Customer: replied 11 months ago.
the Wii (not wii -u ) is asking what type of security? and it gives me a list
Customer: replied 11 months ago.
not sure what to put in there
Expert:  Jason Jones replied 11 months ago.

Very good. Choose your wireless signal from the list and enter your wireless password. Are you able to connect?

Customer: replied 11 months ago.
I'm not sure which to choose
Expert:  Jason Jones replied 11 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 11 months ago.
For my security wep wow-psk(tkip)
Customer: replied 11 months ago.
Wpa psk (aes)
Customer: replied 11 months ago.
Or wpa2 psk (aes)
Expert:  Jason Jones replied 11 months ago.

I know which options are available for wireless security. Now, you need to figure out which level of security your router is using. May I remote into your computer so that I can obtain that information for you quickly?

Customer: replied 11 months ago.
Expert:  Jason Jones replied 11 months ago.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 87 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

Customer: replied 11 months ago.
It says joining session
Customer: replied 11 months ago.
I'm I supposed to be downloading the app?
Expert:  Jason Jones replied 11 months ago.

Yes, that's how it works. You must OPEN the application after it is downloaded.