Game Systems

Video Game Console Repair Questions? Ask a Technician ASAP

Ask an Expert,
Get an Answer ASAP!

Game Systems

Trying to watch netflix on my wii. Just got a comcast dual

Customer Question
band modem and now it...
trying to watch netflix on my wii. Just got a comcast dual band modem and now it reloads constantly. with the single 2.4 band it didn't do that.
JA: How long has this been going on?
Customer: Since yesterday
JA: What troubleshooting have you tried?
Customer: deleted the data and restarted the program several times. Worked for a couple minutes but that's it
JA: The game expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: How much do you charge?
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: Ok
Submitted: 1 year ago.Category: Game Systems
Show More
Show Less
Ask Your Own Game Systems Question
Customer reply replied 1 year ago
I've also tried restarting the app several times and changing the internet selection but nothing works. The WII says it's connected to the internet and youtube works on the WII
Answered in 21 minutes by:
8/21/2016
Electronics Technician: Dustin, Repair Technician replied 1 year ago
Dustin
Dustin, Repair Technician
Category: Game Systems
Satisfied Customers: 13,543
Experience: From The ColecoVision to PS3's and XBOX 360's I have been using and repairing game systems for many years! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Your router should be putting out two networks, a 2.4 ghz network and a 5 ghz network. Which network do you have the wii connected to?

Ask Your Own Game Systems Question
Customer reply replied 1 year ago
2.4 is all it recognizes. I can't get it to see the 5.0
Customer reply replied 1 year ago
This is not the answer, I'm sorry, my wii will not use the 5 ghz. Too old I guess. It doesn't recognize it.
Electronics Technician: Dustin, Repair Technician replied 1 year ago

Ok, so you are connected to the 2.4 ghz network.

Now, for probably a more important issue. You mentioned you have a comcast dual band modem, that means you h ave comcast service. You know that comcast caps netflix streaming yes?

http://www.cinemablend.com/television/1546380/how-netflix-is-fighting-against-comcast

This has been going on since 2014. By cap, what that means is that after you stream X amount of data from netflix using comcast internet, they buffer your speed for netflix. This is almost certainly what is happening as you said yourself, youtube works fine. And I bet if you tested hulu, it would work fine too. ( for a while )

Im willing to bet if you take that wii to another location that has non comcast internet, netflix will stream fine. Or, if you have a phone capable of providing a wireless hotspot, netflix would even stream through the wireless hotspot from your mobile phone.

And at the beginning of your monthly billing cycle, netflix will work fine again. ( Till you hit the cap )

About the only fix you could do here is call comcast and ask t hem to remove the cap on netflix, or else you want to switch to a new provider. The first line customer service personell will probably either deny, or redirect the issue and claim its something else. It isnt.

A quick google search of Netflix comcast bandwidth limits will sh ow you how widespread the issue is. if netflix is something you enjoy, Id strongly recommend switching to a non comcast internet service if possible.

If you have further questions, let me know.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Game Systems Question
Electronics Technician: Dustin, Repair Technician replied 1 year ago

Ive just seen your phone call request. I havent accepted it yet as that would cost you more $$.

Did you want to discuss the information I just sent to you? The reason I didnt outright accept the phone call is there isnt anything besides the above info I can really add. As you mentioned, youtube is working without buffering.. So that tells us that your connection is solid enough to run video. And since you are using comcast and only netflix is b eing affected, this is a clear cut issue which I explained in my last reply.

Please confirm whether you wanted to pay the extra fee for phone support, and if so I can accept that offer and give you a call.

Dustin S

Ask Your Own Game Systems Question
Customer reply replied 1 year ago
I had a TG862G until yesterday but my girls needed more connections so we traded it in. Comcast is giving us 1 Terrabyte of data per month
Customer reply replied 1 year ago
Not satisfied with that answer. Sorry. Gotta be something else
Electronics Technician: Dustin, Repair Technician replied 1 year ago

Did you take a moment to google search Comcast, Netflix and Bandwidth?

Again, this has been going on since 2014 with comcast. They cap netflix meaning after you stream x amount a month they severaly reduce the bandwidth streaming speeds which causes buffering. The information I have given you is correct. And current.

Dont believe me? perform a quick google search and you will see that this is a highly publicized issue. Again, you are paying comcast for internet yet they are capping your netflix speed.

If it was some other issue as you stated.. Then neither youtube or hulu would work any better then netflix.

And as you said, you tube runs without issue....

Ask Your Own Game Systems Question
Customer reply replied 1 year ago
I just got it to work on my laptop. It's the wii
Electronics Technician: Dustin, Repair Technician replied 1 year ago

Accessing netflix through a browser on a laptop, allows it to modify the quality / download speed automatically. .Its probably not running in full HD on the laptop.

With that being said, you can try removing netflix and re-addig it to the wii

  1. From the Wii U Gamepad, Select System Settings.
  2. Scroll over to the right and select Data Management.
  3. Under Data Management, select Copy/Move/Delete Data.
  4. Select System Memory.
  5. Select Netflix.
  6. Select Netflix again and select Delete.

And to reinstall

https://help.netflix.com/en/node/23890?lang=en&nodeId=23890

Ask Your Own Game Systems Question
Electronics Technician: Dustin, Repair Technician replied 1 year ago

Another possibility is this. Since you replaced the router. Its entirely possible that the old router had better range or throughput to the wii then this router does.

How many bars of signal connectivity does the wii get on the current network?

Ask Your Own Game Systems Question
Customer reply replied 1 year ago
Now I've done that two or three times. The only thing I haven't done was format system data. Is that what you meant? Because that removes all icon channels. Is I just erase the data as you suggested, the channels remain and it asks for my username and password ***** but doesn't correct my problem. Thats what I said in the first paragraph I wrote when I presented the problem. I said I delete the data. That was in data management. But that didn't correct my problem. Sorry
Electronics Technician: Dustin, Repair Technician replied 1 year ago

Lets try a test to verify whether this is the wireless router, or something else.

Can you connect your wii directly to the router via an ethernet cord. Then try netflix.. This will tell us if its a router / signal strength issue or something else.

D.S

Ask Your Own Game Systems Question
Customer reply replied 1 year ago
My wii doesn't have an Ethernet
Customer reply replied 1 year ago
port
Electronics Technician: ,  replied 1 year ago
Verified
Phone call session started
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Repair Technician
Category: Game Systems
Satisfied Customers: 13,543
13,543 Satisfied Customers
Experience: From The ColecoVision to PS3's and XBOX 360's I have been using and repairing game systems for many years! Worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Gameguy360

Gameguy360

Retail

108 satisfied customers

8 years radioshack, 2 years game crazy.

Mr. Clark

Mr. Clark

Electronics Engineer

53 satisfied customers

Game Console Repair Business Owner / CIS Degree

Daniel

Daniel

Engineer

18 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

jjjjm2011

jjjjm2011

Technician

15 satisfied customers

I have an AA in Electronic Systems Technology and have worked in the electronic field with the USAF for 8 years.

Aric

Aric

Hobbyist

160 satisfied customers

15+ years in the field. Owner of AV Installation, OEM and Repair company

Steve G.

Steve G.

Engineer

107 satisfied customers

Vice President of an electronics repair company.

Pete

Pete

Engineer

81 satisfied customers

Over 16 years of experience installing and repairing electronics.

< Previous | Next >

Related Game Systems Questions
My PS3just updated. NOw I can't even get it to turn on.
My PS3just updated. NOw I can't even get it to turn on. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Trying to reset password, but date of birth info incorrect,
Trying to reset password, but date of birth info incorrect, so I'm stuck … read more
Pete
Pete
Engineer
Bachelor's Degree
81 satisfied customers
My pla station keeps telling me to sign in to play station I
my pla station keeps telling me to sign in to play station I want to watch my wwe network and it wont let me in … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I don't know. I know it's in tendo DSXL. I just saw the
I just saw the video so I wanted to have more games on my nitendo… read more
Harry
Harry
5 satisfied customers
Cant connect to an ethernet cable on my ps4. talked to my
cant connect to an ethernet cable on my ps4. talked to my internet provider and theysaid all was good on their end that i should ask sony about checking to see if my port was open or closed? … read more
Pete
Pete
Engineer
Bachelor's Degree
81 satisfied customers
I am setting up ps4 to TV. when I get to date and time,
I am setting up ps4 to TV. when I get to date and time, thatis far as I can go. I can go any farther, Please assist. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
My password is not set. Ps4. Since I have had it last dec I
Since I have had it last dec I made my email address and password ***** don't have a computer … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I have a brand new Xbox One X tried to load game and it will
I have a brand new Xbox One X tried to load game and it will not install. I am new to the xbox community … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I'm trying to set up new password for PS4..its not present
I'm trying to set up new password ***** PS4..its not present in my emai they say it is. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
My son's system cannot read any of his game discs, is there
my son's system cannot read any of his game discs, is there a reset or will there need to be some replacement parts? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Last week, my 10 year old sons account got hacked. I have
Last week, my 10 year old sons account got hacked. I have been trying to reset his password....but when I do, I get a message asking me to enter a 4 digit code that is supposed to be texted to me....p… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I'm trying to reinstall my play station 3 at a new location
I'm trying to reinstall my play station 3 at a new location and internet service provider. The system keeps telling me to sign in to PSN. I believe I'm doing that but it continues to give me the same … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Can not log on playstation4. PlayStation 4. Many months,
just change password ***** try to login. We had this problem once before about 2 years agao.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I play off line with my X Box system. Some one using Comcast
I play off line with my X Box system. Some one using Comcast is getting into my games and making a mess of it. Is there some way to get them off of my system? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Put mother board in and can't get to turn on... do I need to
put mother board in and can't get to turn on...do I need to hit/push a reset button or something?...… read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
64 satisfied customers
I bought 2 disk of new super mario bros u and it says its
hi i bought 2 disk of new super mario bros u and it says its dirty on both of them … read more
Chris Lindsey
Chris Lindsey
IT University
147 satisfied customers
I just bought a ps4 pro and Im trying to game on 4k but my
Hey, I just bought a ps4 pro and Im trying to game on 4k but my system says I need to adjust my settings … read more
Kris R
Kris R
IT Manager
Computing
2,305 satisfied customers
Forgot psn password. Ps4, not sure. I haven't logged in my
i haven't logged in my account for a couple months and for some reason i know my password ***** its not letting me sign in … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
196 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x