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Pete, Engineer
Category: Game Systems
Satisfied Customers: 17916
Experience:  Over 16 years of experience installing and repairing electronics.
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My son's xbox 360 will not install an update, therefore cant

Customer Question

Customer: hi - my son's xbox 360 will not install an update, therefore cant play new games. I have bought an external hard drive and deleted games on existing hard drive, so space is not the answer.
JA: Thanks. Can you give me any more details about your issue?
Customer: he can not play new games, ie, madden 16, infinity star wars, nba
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Game Systems Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: sure
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Submitted: 1 year ago.
Category: Game Systems
Expert:  Pete replied 1 year ago.

Hi there!

If the update will not install even when there is sufficient space available, then try clearing the cache - removing the temporary files on the Xbox might solve the problem. See

If that does't work, then try copying the update from a computer to a USB flash drive or CD/DVD and then install the update from there. See

Let me know if that works for you?