How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Game Systems
Satisfied Customers: 10910
Experience:  8+ years of professional experience
Type Your Game Systems Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Wii U, every few minutes when playing, the console turns

Customer Question

For the Wii U, every few minutes when playing, the console turns off. The Wii U Game Pad displays the following message: "The Connection with the Wii U console has been lost. Please check that the Wii U GamePad and the Wii U console are not too far apart
and that there is no interference between them. The charging cord is plugged in so we're not that far away, and we're not aware of any interference.
Submitted: 1 year ago.
Category: Game Systems
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

My first impression was, this is probably a case of 'broken Wii in need of repair', I'm sorry to have to say.

But you can try this first, before assuming it is indeed 'broken' and in need of either repair or replacement:

1. try it in a different room if easily possible... if it works there, it's an interference problem, likely. Which can be solved, if so... let me know if so.

And try this after the above: remove the battery cover from the Gamepad

Then turn on the Wii U via the Gamepad. And then push the sync button on the Wii U til u get the card suit code.

Then unplug the battery from the Gamepad (while it is still on), and wait 60 seconds.

Then plug the battery back in and turn the Gamepad back on, while pushing the sync button on the Gamepad (this should allow u to re-enter the code you see on ur TV screen).

And with that, the Gamepad & te Wii U should be now synced.

If the Wii is fairly new, it may be within warranty, in which case servicing would be free of charge.