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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Game Systems
Satisfied Customers: 37535
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I have tried 7 times to get to my Microsoft account. I use

Customer Question

I have tried 7 times to get to my Microsoft account. I use the codes, change email password, then made to do it again
Submitted: 1 year ago.
Category: Game Systems
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,
I'm sorry about the issue. Is there any error or message?
Are you able to sign in your Microsoft account at the website http://account.live.com/?
Do you also have a windows or mac computer?
Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I sign in, they say theres a problem, so they send a code, I use the code, says change password, i do that, then they tell me theres a problem, then starts all over again
Customer: replied 1 year ago.
i only have 1 email
Customer: replied 1 year ago.
i use windows 10
Customer: replied 1 year ago.
my email is yahoo
Expert:  Viet - Computer Tech replied 1 year ago.

Sorry, have you tried to reset your microsoft account on a different browser, such as firefox or chrome?

Can we do a remote support session, so I can troubleshoot the Microsoft account issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Appreciate your trying to help, but no game is worth all this BS!
Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry, usually, you just reset your microsoft password ***** password ***** the hotmail.com website and it just works; I think something is wrong with your computer's internet / browser program that does not let you reset. Do you have another computer or tablet or smartphone to try resetting the microsoft account password? I can connect remotely to your computer and troubleshoot the issue for you if you'd like me to. Don't worry, we guarantee our service. Thank you.
Expert:  Viet - Computer Tech replied 1 year ago.

Does this issue occur with one particular game? Or all games?

Please let me know if you still need help with this or with anything else. Thank you.