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Gameguy360, Retail
Category: Game Systems
Satisfied Customers: 108
Experience:  8 years radioshack, 2 years game crazy.
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Error code 51030. Please advise, thanks.

Customer Question

error code 51030. Please advise, thanks.
Submitted: 2 years ago.
Category: Game Systems
Customer: replied 2 years ago.
I have an Xfinity Arris modem. I reset the connection thru my TV using the 'CM MAC', 'GMTA MAC'& 'WAN MAC' numbers; none were accepted.
Expert:  supercj21 replied 2 years ago.
Hi my name is ***** ***** I will be happy to assist you.
Did this connection work before and then stop working? Is the first time you are trying to connect? Is the nintendo new or used?
Customer: replied 2 years ago.
just checking in, any reply available?
Customer: replied 2 years ago.
Oh, hi, I didn't see you had replied until I went back a screen.
The connection worked before, so it is not the first time I have tried to connect. I purchased the Nintendo new.
What IS different is that I am using a different TV from when I first set it up, and the modem is also different.
Are you still there?
Customer: replied 2 years ago.
I fixed it, thanks. Obviously, keep the 'good faith' $5, but do not bill me the balance.thanks,Joanna
Expert:  supercj21 replied 2 years ago.
Great I am glad you got it fixed. if it start causes issues, please let me know. Have a great day!