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Xbox 360 wireless network adapter refuses to connect

Customer Question
xbox 360 wireless network adapter refuses to connect
Submitted: 3 years ago.Category: Game Systems
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Answered in 2 minutes by:
6/13/2015
Electronics Technician: Dustin, Repair Technician replied 3 years ago
Dustin
Dustin, Repair Technician
Category: Game Systems
Satisfied Customers: 14,276
Experience: From The ColecoVision to PS3's and XBOX 360's I have been using and repairing game systems for many years! Worked in The US Army as A Network Switching Systems Operator/Controller
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Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Ive run into this issue with many Xbox 360s. You're in good hands. First, I need to ask you a few questions about your system.
1. Do you have an internal wireless card, or an external USB adapter for wireless.
2. When was the last time your xbox made a successful wireless connection. ( have you moved it since then, changed home addresses, changed internet providers, or any other changes you can think of )
3. Does your wireless connection only fail when ( the xbox has been on for extended periods of time, or off for extended periods of time, anything of this nature )
Please provide as much detail and information as you can, so that I can assist you with this issue.
Dustin S.
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Customer reply replied 3 years ago
external adapter, it has never been connected,
Electronics Technician: Dustin, Repair Technician replied 3 years ago
Ahhh. So this is your first time using an external USb connector for your 360.
Question, do you have any computers, phones or other devices that are using your home internet wirelessly?
Are you 100 % certain of your wifi password. Also, do you know if its using WEP or WPA or WPA2 encryption for the password?
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Customer reply replied 3 years ago
yes on the wifi, no on the certainty of password ***** what you mean by encryption
Electronics Technician: Dustin, Repair Technician replied 3 years ago
Ok, lets go over some of the basics. For the at home wifi network we want to connect the XBOX to.
Do you currently have a windows computer wireless connected to the internet?
if so, is it windows 7, windows 8, windows xp?
Please be detailed so I can help verify the exact wifi connection settings we need to use.
Dustin S.
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Customer reply replied 3 years ago
windows7
Electronics Technician: Dustin, Repair Technician replied 3 years ago
Thank you.
If you follow the steps below on your windows 7 computer.
http://www.mydigitallife.info/retrieve-view-or-display-wireless-wep-or-wpa-wifi-network-security-key-or-password-in-windows-7/
It will show us the exact wifi password ***** your home network. And also, the type of ecurity type, and encryption you are using.
Can you check, and then get back to me?
Thanks~
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Customer reply replied 3 years ago
nothing personal but the instructions dont work the control panel will not cooperate we have hard wired the xbox and it seems to be working. I fell the maker of the wireless adapter should refund purchase price and then some for aggravation. It should just plug in and go period.
Electronics Technician: Dustin, Repair Technician replied 3 years ago
Generally, it should just plug in and go.
You still have to be certain you are using the correct wireless password ***** settings.
Im not sure who the maker is of t he wireless adapter you chose, so I cant help you t here.
As far as our service, the link below will help you request a refund.
http://ww2.justanswer.com/help/how-can-i-request-refund
Dustin S.
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Customer reply replied 3 years ago
thank you ( iam dealing with a teenager here!)
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