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Ask Dustin Your Own Question
Dustin, Repair Technician
Category: Game Systems
Satisfied Customers: 13210
Experience:  From The ColecoVision to PS3's and XBOX 360's I have been using and repairing game systems for many years! Worked in The US Army as A Network Switching Systems Operator/Controller
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Sony Playstation will not load game. Instead, when powered

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Sony Playstation will not load game. Instead, when powered on, it goes to screen that reads MEMORY CARD, CD PLAYER with MAIN MENU in corner. Can I fix this or does it need to be replaced? Also, cord that connects console to TV has wear and tear.
Welcome to

My name isXXXXX am one of the experts who will assist you today!

This could be fixable, i need to ask you a few questions first..

What type of playstation do you have, a playstation 2 or 3 ?

Also, how long ago did you purchase this playstation and was it purchased brand new?
Customer: replied 4 years ago.

Playstation One. Original bought new. since replaced at Game Stop with used console a few years ago.

Ok, the old PS one originall.. This is the big grey one, right?

1000 × 730 -

and not the small white one?
Customer: replied 4 years ago.



Thanks Chris..

As a test, can you try and load a normal music cd, and lets see if it can read that first..

That will help tell us if the lens inside is just dirty, or if its failing completely..

Customer: replied 4 years ago.

Inserted CD. System switched over to CD PLAYER mode. Clicked on play and hear nothing


Ok, your not hearing anything.. On screen, is it progressing through the time , like its playing the cd?

Customer: replied 4 years ago.

No progression. It shows the # XXXXX programs, ect. But when I click play. Nothing.

Ok, then it seems like the lens is either really dirty, or burnt out..

Most likely, with an older ps one like this the lens is probably burnt out...

You could try cleaning it if you have a lens cleaning disk.. If you dont have a lens cleaning disc, its actually cheaper to buy a new lens, then to pay the 15 bucks for a lens cleaning disck.

You can buy a new laser assembly here.

If your familiar with electronics, they are actually pretty simple to replace.. You just open the ps one, remove the top spindle for the cd compartment.. and then remove the old laser assembly, and install the new one.

Just connect the wires for the new one in the same place that the old wires were connected.

Although, if your not sentimentally attached to that specific ps one console, you can get a working old style grey box ps one for just five dollars more then the cost of t he laser assembly.

The choice whether to repair it, or relace it is up to you.. I just wanted to give you all the options for repair up front with their costs, so you could judge for yourself.

If you have any further questions, please let me know.

Technical Support Specialist
Worked With The US Army as A Network Switching Systems Operator/Controller
JustAnswer / Professional since 2009
Customer: replied 4 years ago.

Can I get a used console with new power and RCA chord added

You can, you can search ebay and there are many used consoles listed.. The one I went with said it was working and was the old grey box style, instead of the newer and smaller white rounded ps one.

here is a brand new one in the box.. ( never opened or used)

and here is another used one, working with two controllers and all the cables

Again, id like to add that even this second used one at 20$ with two controllers and included power and av cables..


Is still only 5 $ more t hen the cost of the internal laser assembly that reads the discs..

Dustin and other Game Systems Specialists are ready to help you