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2015 Ford Explorer not starting. starter error code with…

Customer Question
2015 Ford Explorer not starting...
2015 Ford Explorer not starting. starter error code with engine light on.
Submitted: 1 month ago.Category: Ford
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Answered in 1 minute by:
6/22/2018
Ford Mechanic: A. Penland, Ford Senior Master Technician, ASE replied 1 month ago
A. Penland
A. Penland, Ford Senior Master Technician, ASE
Category: Ford
Satisfied Customers: 7,012
Experience: ASE Master Certified, ASE Advanced Gasoline Engine Performance
Verified

What is the actual trouble code? Example P0401

is it push button start or key?
How many keys do you have for the Explorer?

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Customer reply replied 1 month ago
starter system failure code 1 key it starts by the key in the ignition.
Ford Mechanic: A. Penland, Ford Senior Master Technician, ASE replied 1 month ago

It is either a problem with the PATS security system or the starting system.

We will need trouble codes from the PCM (Engine Computer) to tell us what direction to go. You will need a scan tool to retrieve the trouble codes from the PCM. Any auto parts store should loan out code readers if you do not have one.

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Customer reply replied 1 month ago
Ok what is the PATS security system and what kind of starting system problems the bosh code reader gave no codes
Customer reply replied 1 month ago
Im going to pay for the call my number to call me at is 912 432 9632
Ford Mechanic: A. Penland, Ford Senior Master Technician, ASE replied 1 month ago

The PATS system is the chip in the factory key that is programed to the vehicle. If the PATS system does not see the chip, it will not let the vehicle start.

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Customer reply replied 1 month ago
I wil be back im going to pay my card to pay for the phone call.
Ford Mechanic: A. Penland, Ford Senior Master Technician, ASE replied 1 month ago

I am not set up for phone calls at this time on this website.

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