Ford

Have Ford questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It appears to be locked out. When I turn the key, it does…

Customer Question
It appears to be...

It appears to be locked out. When I turn the key, it does not start and a symbol of a car with a padlock through it appears in my dash lights. 2011 Ford Escape.

Mechanic's Assistant: Have you checked the fuses? The dashboard bulbs?

Yes. It does not appear related tot he battery, but I can try to jump it. What does the symbol indicate?

Mechanic's Assistant: Are you fixing your Escape yourself? What have you tried so far?

Nothing much. I checked Fuses. Checked battery (I can get sparks from jumper cable). I cannot turn on the radio, the lights flash and nothing happens.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I also tried locking and unlocking hte car with the key. Same results.

Submitted: 4 months ago.Category: Ford
Show More
Show Less
Ask Your Own Ford Question
Answered in 2 hours by:
5/2/2018
Ford Mechanic: Jared D, ASE Certified Technician replied 4 months ago
Jared D
Jared D, ASE Certified Technician
Category: Ford
Satisfied Customers: 2,352
Experience: Shop Supervisor at County Fleet
Verified

Good morning,

When that symbol show on the dash it means the theft system is keeping the vehicle from starting.

It sounds like either the chip in the key that sends a signal to the dash has died or the device in the dash that receives the signal from the key has died.

First, do you have a spare key you could try?

Ask Your Own Ford Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a ford mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ron Your Own Question
Ron
Ron
Ron, ASE Certified Technician
Category: Ford
Satisfied Customers: 25,022
25,022 Satisfied Customers
Experience: 23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs

Ron is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on.

Rich DUSA

Because of your expertise, you armed me with enough ammunition to win the battle with the dealer. They are installing a fuel filter and fuel pump at no charge to me.

MollyUSA

I needed help with my car on Saturday morning....got a response in 5 minutes, and it was the perfect solution. Thanks again to your service.

Jason V.Kirkland, WA

I do know, after going though this with JustAnswer, that I can somewhat trust my mechanic but I will always contact you prior to going there.

BRNew Jersey

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

< Previous | Next >

Meet the Experts:

Ron

Ron

ASE Certified Technician

25,022 satisfied customers

23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs

Chris (aka- Moose)

Chris (aka- Moose)

Technician

29,223 satisfied customers

16 years experience

John Mc

John Mc

Ford Technician

5,495 satisfied customers

19 years Ford Lincoln Mercury experience

Chuck

Chuck

ASE Certified Technician

1,685 satisfied customers

33 Years Experience,Ford Senior Master,ASE Master,L1 Advanced Engine Performance

Cam

Cam

Journeyman Automotive Technician

10 satisfied customers

GM Grand Master Technician 2007. 14 years Automotive experience.

Mike V.

Mike V.

Auto Service Technician

1,591 satisfied customers

25 years experience on all makes and models, Licensed NYS Inspector.

Richard

Richard

ASE Certified Technician

1,524 satisfied customers

12 years at a Ford Lincoln/Mercury and Jaguar dealer as a technician and shop foreman.

< Previous | Next >

Related Ford Questions
I'm having problems starting my ford fusion 2011 hybrid.
Hi, I'm having problems starting my ford fusion 2011 hybrid … read more
APenland
APenland
Ford Senior Master Technician
Associate in Industrial Management
3,186 satisfied customers
The keys was left in the ignition without the Edge running
the keys was left in the ignition without the Edge running the vehicles anti theft system is locked. the vehicle will not do anything … read more
APenland
APenland
Ford Senior Master Technician
Associate in Industrial Management
3,186 satisfied customers
2007 Ford Fusion -- just came home and turned engine off. A
2007 Ford Fusion -- just came home and turned engine off. A light in the lower left hand corner of the standard instrument cluster keeps flashing red -- it appears to be a car and padlock symbol. I re… read more
Michael
Michael
Automotive Technician
High School or GED
257 satisfied customers
The car wouldn't crank, so I went to jump it off as soon as
The car wouldn't crank, so I went to jump it off as soon as I hooked jumper cables horn and lights started going off. Opened the door cranked car but still the alarm would not go off. Tried unhooking … read more
James
James
Bachelors degree automotive technology with minor in diesel
3,578 satisfied customers
I have a 2008 ford escape, i have change the ignition switch
I have a 2008 ford escape, i have change the ignition switch lock housing and the vehicle wont start. would you know any other problem it might have? … read more
APenland
APenland
Ford Senior Master Technician
Associate in Industrial Management
3,186 satisfied customers
Ford was running fine... no longer does anything..except
Ford was running fine... no longer does anything..except lights and radio... key fob doesnt work even when placing it in the center counsel holder... push button doesnt even light up when pushed... ne… read more
6Bucs
6Bucs
Senior Master Tech
Associate Degree
3 satisfied customers
I turned my Ford Escape off before putting it in park. It
Customer: I turned my Ford Escape off before putting it in park. It began to roll. I pressed the brake and put it into park while it was rolling and without turning it back on. it won't turn on now, a… read more
HDGENE
HDGENE
Master Technician/Lead Technician
Associate Degree
2,835 satisfied customers
My 08 ford escape will not crank, no dashboard lights or
My 08 ford escape will not crank, no dashboard lights or gauges work, only thing that lights up is seatbelt/airbag symbol. Radio, blower fan, windows all work. I hear the fuel pump kick on when key is… read more
James
James
Bachelors degree automotive technology with minor in diesel
3,578 satisfied customers
F250 DIESEL SUPER DUTYXXXXX 2008 F250 super duty wont
2008 F250 super duty wont start. The following lights are on: air bag; car with a lock is flashing; battery in red; engine in yellow. Tried undoing batteries for a minute or so and no luck. Gullo Ford… read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
29,223 satisfied customers
escape: how do you unlock my 2001 ford escape out of park.
how do you unlock my 2001 ford escape out of park. it automatically locks doors and windows when key is out of ignition.… read more
APenland
APenland
Ford Senior Master Technician
Associate in Industrial Management
3,186 satisfied customers
2008 Ford Escape: trip..car was running fine..minutes later..start car
2008 Ford Escape. Returned from a day trip yesterday, during which car was running fine. 45 minutes later tried to start car again and it would not start. No cranking sound, no dashboard lights. Nothi… read more
heavy_chevy_396
heavy_chevy_396
Vocational, Technical or Trade Scho
2,518 satisfied customers
Ford Escape My 2008 ford escape wont start. bought a new
My 2008 ford escape won't start. bought a new battery. the car still wouldn't start with out using jumper cables. They jumped the new battery and it started up. Now it won't even start with a jump. I … read more
TIM MOHR
TIM MOHR
SHOP OWNER
Master's Degree
8,037 satisfied customers
2000 Escape: clicking noise..electronic..non windows, locks, radios)
Went to start my 2000 Escape and nothing happens. With key in ignition there is constant clicking noise. Nothing electronic works (non windows, locks, radios). Had lights on earlier, stopped, son got … read more
Mike V.
Mike V.
Auto Service Technician
Subaru and Nissan factory training.
1,591 satisfied customers
2006 Ford Escape Hybrid: jump start..theft indicator..Charger
2006 Ford Escape Hybrid, Car was stored needed to jump start. Now theft indicator is flashing and all lights are flashing. Charger is attached by the interlock appears… read more
Tim
Tim
Associate Degree
3,172 satisfied customers
2006 Ford Freestyle Limited: alarm light..stays on..even turn
I have a 2006 Ford Freestyle Limited, and the alarm light has come on and stays on. I suspect that as a result, the car will not start (or even turn over). How do I fix this?… read more
molurch
molurch
Owner
Vocational, Technical or Trade Scho
941 satisfied customers
2009 F550: we first got the truck as a cab and chassis..heater..crank
Hi, I have a 2009 F550 Fire Truck it has never been in service yet 800 miles. When we first got the truck as a cab and chassis, we were all sitting in the fire house admiring the features of our new t… read more
Diesel Doc
Diesel Doc
Diesel Technician/Shop Foreman
High School or GED
2,495 satisfied customers
My 2005 freestyle locked..parking lot..disconnected..battery cables
My 2005 freestyle locked up on me and left me stranded in a parking lot. I am a single mom on foot. I disconnected the battery cables to see if it was the battery but it was not. I finally noticed the… read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
29,223 satisfied customers
2002 Ford Escape: battery died..The alternator also went bad
I have a 2002 Ford Escape that the battery died on. The alternator also went bad. I had both components replaced. When I went to jump start my Escape from another car everything started up fine but so… read more
Kenny Z
Kenny Z
Ford Senior Master Technician
High School or GED
16 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x