Ford

Have Ford questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

When you turn the key in the ignition everything lights up,

Customer Question
Hello! When you...

Hello! When you turn the key in the ignition everything lights up, but will not start.

Mechanic's Assistant: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?

No damage, no power to turn steering wheel.

Mechanic's Assistant: What is the model/year of your Ford?

Ford Escape 2002

Mechanic's Assistant: Are you fixing your Escape yourself? What have you tried so far?

Yes, taping starter, checking connectors/connections to make sure no loose wires

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

No, thank you.

Submitted: 3 months ago.Category: Ford
Show More
Show Less
Ask Your Own Ford Question
Answered in 10 minutes by:
3/24/2018
Ford Mechanic: A. Penland, Ford Senior Master Technician, ASE replied 3 months ago
A. Penland
A. Penland, Ford Senior Master Technician, ASE
Category: Ford
Satisfied Customers: 6,949
Experience: ASE Master Certified, ASE Advanced Gasoline Engine Performance
Verified

The problem is the ignition housing on the steering column that the ignition key cylinder mounts into. It connects the key cylinder to the ignition switch. The problem is that the plastic gear inside it brakes down causing this problem. Replace the ignition housing to repair the problem. See the link below.

https://www.ebay.com/i/122237185738?chn=ps&dispItem=1

Ask Your Own Ford Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a ford mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask A. Penland Your Own Question
A. Penland
A. Penland
A. Penland, Ford Senior Master Technician, ASE
Category: Ford
Satisfied Customers: 6,949
6,949 Satisfied Customers
Experience: ASE Master Certified, ASE Advanced Gasoline Engine Performance

A. Penland is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on.

Rich DUSA

Because of your expertise, you armed me with enough ammunition to win the battle with the dealer. They are installing a fuel filter and fuel pump at no charge to me.

MollyUSA

I needed help with my car on Saturday morning....got a response in 5 minutes, and it was the perfect solution. Thanks again to your service.

Jason V.Kirkland, WA

I do know, after going though this with JustAnswer, that I can somewhat trust my mechanic but I will always contact you prior to going there.

BRNew Jersey

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

< Previous | Next >

Meet the Experts:

Ron

Ron

ASE Certified Technician

25,022 satisfied customers

23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs

Chris (aka- Moose)

Chris (aka- Moose)

Technician

28,993 satisfied customers

16 years experience

John Mc

John Mc

Ford Technician

5,495 satisfied customers

19 years Ford Lincoln Mercury experience

Chuck

Chuck

ASE Certified Technician

1,685 satisfied customers

33 Years Experience,Ford Senior Master,ASE Master,L1 Advanced Engine Performance

Cam

Cam

Journeyman Automotive Technician

10 satisfied customers

GM Grand Master Technician 2007. 14 years Automotive experience.

Mike V.

Mike V.

Auto Service Technician

1,556 satisfied customers

25 years experience on all makes and models, Licensed NYS Inspector.

Richard

Richard

ASE Certified Technician

1,524 satisfied customers

12 years at a Ford Lincoln/Mercury and Jaguar dealer as a technician and shop foreman.

< Previous | Next >

Related Ford Questions
I was driving it and it was sounding very rough, almost like
I was driving it and it was sounding very rough, almost like a 18 wheeler. Then shut off. Cranked again but shut off again, and won't start. Tried to jump it but it clicks when I turn key but does not… read more
Michael
Michael
Automotive Technician
High School or GED
257 satisfied customers
I have a 2008 ford escape, i have change the ignition switch
I have a 2008 ford escape, i have change the ignition switch lock housing and the vehicle wont start. would you know any other problem it might have? … read more
A. Penland
A. Penland
Ford Senior Master Technician, ASE
6,949 satisfied customers
I just replaced the ignition cylinder in my 2001 Ford
I just replaced the ignition cylinder in my 2001 Ford Escape. The key will turn, but will not start the vehicle. The alarm is going off so I cannot program my two new key fobs also. So, I have two new… read more
kalamykid
kalamykid
Pactor automotive
Vocational, Technical or Trade Scho
97 satisfied customers
It won't crank turn the key, nothing happens. No clicks,
It won't crank turn the key, nothing happens. No clicks, nothing New battery. everything else powers up fine. … read more
Dan
Dan
Automotive Technician
Vocational, Technical or Trade Scho
25 satisfied customers
It's not turning over when we turn the ignition. It's just
It's not turning over when we turn the ignition. It's just clicking. … read more
David Craig
David Craig
OWNER/MECHANIC
Associates
5,632 satisfied customers
My 2002 ford escape won't start. The fuel pump sounds like
Hi my 2002 ford escape won't start. The fuel pump sounds like it's working and all the lights turn on but when I go to switch it over there is no sound coming from the hood at all … read more
James
James
Bachelors degree automotive technology with minor in diesel
3,578 satisfied customers
It does not want to turn over when i turn the key it doesn't
It does not want to turn over when i turn the key it doesn't even catch the slightest … read more
HDGENE
HDGENE
Master Technician/Lead Technician
Associate Degree
2,835 satisfied customers
I brought a 2002 Ford Escape with no keys and had a lock
I brought a 2002 Ford Escape with no keys and had a lock smith make and program me a key.As soon as I hook the Battery up for him to program the alarm started going off so we unhooked the horns so the… read more
A. Penland
A. Penland
Ford Senior Master Technician, ASE
6,949 satisfied customers
My key won't turn in the ignition at all and my steering
my key won't turn in the ignition at all and my steering wheel is locked … read more
AMEDEE
AMEDEE
AUTOMOTIVE TECHNICIAN
Vocational, Technical or Trade Scho
9,105 satisfied customers
When I turn my key in the ignition, nothing happens. The
When I turn my key in the ignition, nothing happens. The lights, radio, etc come on but the engine won't turn over UNLESS you turn the key VERY hard. Sometimes takes several times.… read more
HDGENE
HDGENE
Master Technician/Lead Technician
Associate Degree
2,835 satisfied customers
2001 FORD ESCAPE CAR STARTS WHEN IGNITION IS IN ON POSITION,
2001 FORD ESCAPE CAR STARTS WHEN IGNITION IS IN ON POSITION, STICKS THE STARTER WHILE RUNNING … read more
HDGENE
HDGENE
Master Technician/Lead Technician
Associate Degree
2,835 satisfied customers
I have a 1987 Ford E-150, 302 engine. I had been out running errands at the store. Got i
I have a 1987 Ford E-150, 302 engine. I had been out running errands at the store. Got in my van and turned the key over...nothing! It would not start. I had it towed home. I pulled the steering wheel… read more
Edward Clayton
Edward Clayton
Associate Degree
1,033 satisfied customers
escape XLT: i have a 2009 ford escape XLT, i am installing
i have a 2009 ford escape XLT, i am installing a new radio and upon doing so i unhook the battery to prevent any damages, after installation i hooked the battery back up and got no power. so i startin… read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
28,993 satisfied customers
2002 mustang: car will not start...problem..intermittently
I have a 2002 Mustang 3.8L 6cyl. The car will not start. This problem has been happening intermittently for a about two weeks. I turn the key and nothing. All the dash light come on everything works, … read more
david
david
Heavy Duty Repair Mechanic
Vocational, Technical or Trade Scho
495 satisfied customers
2002 FORD: KEY IS TURNED TO STARTING POSITION.AT FIRST..FORWARD
2002 FORD ESCAPE. CAR WILL NOT START WHEN KEY IS TURNED TO STARTING POSITION.AT FIRST THE KEY WOULD NOT TURN FORWARD OR BACKWARDS. NOW IT DOES. WHEN IN ON POSITION EVERYTHING WOULD JUST WILL NOT TURN … read more
AMEDEE
AMEDEE
AUTOMOTIVE TECHNICIAN
Vocational, Technical or Trade Scho
9,105 satisfied customers
2006 F150: ive tried to move the steering wheel and the shifter
I have a 2002 Escape, my wife by accident tried to start it with the key from my 2006 F150, now the Escape seems to be locked up. Ive tried to move the steering wheel and the shifter but it still wont… read more
CTFordTech
CTFordTech
Auto Technician
Vocational, Technical or Trade Scho
4,460 satisfied customers
1988 ford F150: I could not find the neutal switch on the clutch
This question is for Bob who sent me an answer to the last question I sent. ON the 1988 ford F150 on the starting problem I have been having. I could not find the neutal switch on the clutch. I did sh… read more
Bob
Bob
Vocational, Technical or Trade Scho
2,784 satisfied customers
2000 Ford Taurus: new starter installed but it made no difference.
We have a 2000 Ford Taurus and are having problems with ignition. Not always, but often, when the key is turned nothing happens. We had a new starter installed but it made no difference. W hen it won'… read more
drobbi
drobbi
Vocational, Technical or Trade Scho
76 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x