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My back up camera on my ford edge 2011 gives an error

Customer Question
My back up camera...

My back up camera on my ford edge 2011 gives an error message and doesn't work

Mechanic's Assistant: Is this an aftermarket camera, or did it come with the vehicle?

Came with the vehicle

Mechanic's Assistant: Are you fixing your Edge yourself? What have you tried so far?

It just happeed yesterday happened*

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Nothing really that's all

Submitted: 3 months ago.Category: Ford
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Answered in 7 minutes by:
3/21/2018
Ford Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 3 months ago
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Ford
Satisfied Customers: 5,500
Experience: Owner at Carolina Auto Service & Sales , 20 years experience in Foreign & Domestic Vehicles
Verified

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

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Ford Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 3 months ago

Hey how are you ,I will Try to Help you with This Issue
In some cases, I may need more info to assist better.I apologize for any delay.
I am here Sunday through Friday from around 5 am to 9 pm Eastern time.Zone If you respond and I do not respond back right away I will do so as soon as I can.
If you see a call request on your screen ,That is an automated feature the web site offers all customers.

For a non operative back up camera we need to run this pin point test

click on link to view pdf file

Are you looking for the most possible causes or you are repairing it yourself .

Please Let Me Know

Thank You

Chad Farhat

ASE Certified Technician

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Ford Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 3 months ago

Check fuse F-34 a 10 amp fuse & F-29 a 20 AMP

this go to our camera

click on link to view the wiring circuit , if these fuse are good ,run the test i sent you and if possible scan it with a Capable Factory scanner or equivalent to Read the Fault codes in the Modules needed here ,that is done by hooking up the scanner to your vehicle DLC data port connector and based on these faults we can pull up a Pin Point Troubleshoot and be Accurate ,If you do get the Faults Read ,Please post them back here for me and I can Help You Further on it and send you the pin point troubleshoot to perform or the most possible causes for it .

If more help is needed, Please use the reply Tab to continue our conversation.

, kindly rate my service, your 5-star rating is appreciated ( should be a link to click here or above).

You can Rate at Any Time and we Can Continue to work on your question as This Will Not Close out your Question.

I work on delivering the best answer and help but in some cases,

It can be difficult to do without seeing the vehicle.

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Chad Farhat
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Ford
Satisfied Customers: 5,500
5,500 Satisfied Customers
Experience: Owner at Carolina Auto Service & Sales , 20 years experience in Foreign & Domestic Vehicles

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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