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2011 Ford Explorer limited. Back up camera doesn't work.

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2011 Ford Explorer limited. Back...
2011 Ford Explorer limited. Back up camera doesn't work. Back up alert works but no camera. Where to start and troubleshoot?
Submitted: 4 months ago.Category: Ford
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Answered in 29 minutes by:
3/8/2018
Ford Mechanic: Chris (aka- Moose), Technician replied 4 months ago
Chris (aka- Moose)
Chris (aka- Moose), Technician
Category: Ford
Satisfied Customers: 52,692
Experience: 16 years experience
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Welcome, I'm Chris (aka-Moose).

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These are the Ford steps to diagnose. https://www.dropbox.com/s/4u6xao3adhv243b/TESTI.pdf?dl=0

You now will see a rating scale 1=bad to-5=excellent because I have posted a full or partial answer instead of an info request. When you rate I get a portion of the deposit you made, no rating means you still paid, but I earn nothing. My goal is understanding your question, and addressing it in full detail. In return, receiving a 5-star rating. Rating does not close the post or stop the conversation. Please keep in contact and reply as much as needed. Thanks, Chris

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Customer reply replied 4 months ago
Ok, I'll look at that in a little bit but for mow I have another fix I'm working on that needs to be finished before I can move on to the camera. Same car and I'm working on the driver's seat. It appears that the gear on the left hand side is stripped therefore the right side moves forward and then binds up do I start all over with another thread or can you help me with this one too?
Ford Mechanic: Chris (aka- Moose), Technician replied 4 months ago

A new question must be opened for anew concern.

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Customer reply replied 4 months ago
After reading through this it appears I need a code reader with body control functions which I do not. Mine only reads engine codes.
Ford Mechanic: Chris (aka- Moose), Technician replied 4 months ago

You are correct a generic tool will not work for this diag.

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Customer reply replied 4 months ago
No other option other than to someone with a code reader
Ford Mechanic: Chris (aka- Moose), Technician replied 4 months ago

You can do all the tests not requiring a scan tool, you can also try parts but that can get expensive.

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Customer reply replied 4 months ago
Is the FDIM read through a scan tool also?
Ford Mechanic: Chris (aka- Moose), Technician replied 4 months ago

You are correct.

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Customer reply replied 4 months ago
I have the camera off and it's telling me to check ohms between pin 14 and pin 15.
I don't see a pin diagram to identify which pin is which
Ford Mechanic: Chris (aka- Moose), Technician replied 4 months ago

Did you see the wire colors in the picture I sent?

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Ford Mechanic: Chris (aka- Moose), Technician replied 4 months ago

Hello, Chris here again,

I am checking in to make sure you got everything you expected from my response. If any part of my response is unclear, please let me know. It’s my goal to deliver excellent service, so if I've done that, please don't forget to give me a 5-star rating.You can still reply. I want to make sure you were pleased with what you paid for.

Thanks Chris

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Ford Mechanic: Chris (aka- Moose), Technician replied 3 months ago

Are you still needing help?

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Ford Mechanic: Chris (aka- Moose), Technician replied 3 months ago

Hello, Chris here again,

I am checking in to make sure you got everything you expected from my response. If any part of my response is unclear, please let me know. It’s my goal to deliver excellent service, so if I've done that, please don't forget to give me a 5-star rating.You can still reply. I want to make sure you were pleased with what you paid for.

Thanks Chris

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