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Moon roof won't close. motors runs and slifes move but glass…

Customer Question
Moon roof won't close...

Moon roof won't close. motors runs and slifes move but glass poped out of guide?

Mechanic's Assistant: Where exactly do you think the noise is coming from? And how long has this been going on?

No noise, opened ok, poped and won't close. Can see the slides move up and back but glass not attache to them

Mechanic's Assistant: What is the model/year of your Ford?

2013 Edge Ltd

Mechanic's Assistant: Are you fixing your LTD yourself? What have you tried so far?

Removed the front glass connectons, but don't know whats going on

Submitted: 3 months ago.Category: Ford
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Answered in 2 hours by:
1/7/2018
Ford Mechanic: Mat, Ford Senior Master Technician replied 3 months ago
Mat
Mat, Ford Senior Master Technician
Category: Ford
Satisfied Customers: 983
Experience: 11 yrs at FLM Dealer, Senior Master Tech 05-present, ASE Master tech, Auto trans & Diesel
Verified
Hi I would like to help you out. Have you removed the headliner to see the attachment point of where the glass attaches to the track. Usually this attachment breaks and the track will need replacement but you need to lower the entire headliner foran inspection.
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Customer reply replied 3 months ago
guess you don't know what your talking about, can clearly see from the top the track point is disconnected from the glass attachment!
DONE !
Ford Mechanic: Mat, Ford Senior Master Technician replied 3 months ago

Sorry if you knew where and how it is broke you would not be here. Correct? Sounds like you know everything so good luck repairing your vehicle. I will opt out since you can be helped or answer my info request. Good Luck

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Customer reply replied 3 months ago
LAMO
Ford Mechanic: Jeremy, Certified Diesel Technician/Electrician replied 3 months ago
Jeremy
Jeremy, Certified Diesel Technician/Electrician
Category: Ford
Satisfied Customers: 3,739
Experience: ASE, NATEF Engines and Electrical certified, EPA 608/609
Verified

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Ron
Ron
Ron, ASE Certified Technician
Category: Ford
Satisfied Customers: 24,320
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Experience: 23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs

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