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My driver side high and low beam do not work. 2013 Ford

Customer Question
My driver side high...

My driver side high and low beam do not work

Mechanic's Assistant: What is the model/year of your Ford?

2013 Ford Explorer sport

Mechanic's Assistant: Are you fixing your Explorer Sport yourself? What have you tried so far?

Yes. Check fuses, wiring, and bulbs

Mechanic's Assistant: Most vehicles have two fuse panels. Have you located both?

Yes

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I believe it is related to the bcm/ sjb. Could disconnecting the battery resolve the issue if it is.

Submitted: 2 months ago.Category: Ford
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Answered in 14 minutes by:
12/20/2017
Ford Mechanic: Todd M, ASE Certified Technician replied 2 months ago
Todd M
Todd M, ASE Certified Technician
Category: Ford
Satisfied Customers: 1,639
Experience: Technician at Montgomery Motors
Verified

Hello. My name is ***** ***** I will be assisting you today. Are your lights HID or non-HID?

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Ford Mechanic: Chris (aka- Moose), Technician replied 2 months ago
Chris (aka- Moose)
Chris (aka- Moose), Technician
Category: Ford
Satisfied Customers: 50,392
Experience: 16 years experience
Verified

Welcome, I'm Chris (aka-Moose).

  • WORK TIME, I am here 7 days a week but not all hours of the day, do not worry I will respond.
  • FEES, I am a user of the website like you, not an employee. Any fee or account questions need to be addressed to the website.
  • PHONE CALLS are automatically offered by the website. I or another may take the call if you request one.
  • UPLOADED LINKS, if I upload dropbox links, without the phone app use the box on the top right for direct download.
  • RATING ANSWERS, please let me know what you need from me so you are pleased with my answer.

Do you have a volt meter or test light so we can do some tests?

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Chris (aka- Moose)
Chris (aka- Moose)
Chris (aka- Moose), Technician
Category: Ford
Satisfied Customers: 50,392
50,392 Satisfied Customers
Experience: 16 years experience

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Ron

Ron

ASE Certified Technician

24,320 satisfied customers

23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs

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Chris (aka- Moose)

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50,392 satisfied customers

16 years experience

John Mc

John Mc

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Richard

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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