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I stopped, turned the ignition off, came back out and the…

Customer Question
I stopped, turned the...

I stopped, turned the ignition off, came back out and the sport trac will not start. no lights or any electrical power at all. The battery is one week old. the connections were cleaned at that time. Multi meter reads indicates 15.9 volts static.

Mechanic's Assistant: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?

Don't believe the key is worn. I didn't try turning the wheel. If it sits for 10 minutes, I can get the door open chime to work. But as soon as i turn the key, all power goes away

Mechanic's Assistant: What is the model of your '15 Ford?

01 Ford Explorer Sport Trac

Mechanic's Assistant: Are you fixing your Explorer Sport yourself? What have you tried so far?

Yes ma'am I am fixing it myself. Replaced the new battery with a known charge battery. No help. Re-installed the new battery. Checked connections. Viewed all fuses. Do not know how to test or verify relays

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Not that I can think of

Submitted: 8 months ago.Category: Ford
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Answered in 27 minutes by:
12/5/2017
Ford Mechanic: roy, import/domestic specialest replied 8 months ago
roy
roy, import/domestic specialest
Category: Ford
Satisfied Customers: 7,932
Experience: ASE master tech for 40 years
Verified

hello, my name is ***** ***** I will be glad to assist you. please allow me a couple of minutes to gather some basic info.

Roy

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Ford Mechanic: roy, import/domestic specialest replied 8 months ago

ok

15.9 volts is way too high for a static reading on a battery. a full charge is 12.6 and should never exceed 13 volts.

when you turn the key on, check the voltage at the battery again and see what the reading is at that time

Roy

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Customer reply replied 8 months ago
Roy, I had to leave the vehicle in the store parking lot and return to work. It will be a bit before I can get to it.
Ford Mechanic: roy, import/domestic specialest replied 8 months ago

ok

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