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It is 9 pm here in Hawaii and I am leaving work and my car…

Customer Question
It is 9 pm...

It is 9 pm here in Hawaii and I am leaving work and my car will not start. All the lights come on the buttons and bells but it will not start!

Mechanic's Assistant: Just to clarify, what are the exact lights you're talking about?

Head lights, interior lights, my hatch back opens when I push the button

Mechanic's Assistant: What is the model/year of your Ford?

2013 Ford Escape Titanium

Mechanic's Assistant: Are you fixing your Escape yourself? What have you tried so far?

I have checked the oil, brake fluid, battery connections

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I am not a mechanic but not unfamiliar with mechanic work but it is the new msystems that confuse me

Submitted: 8 months ago.Category: Ford
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
12/4/2017
Ford Mechanic: Chris (aka- Moose), Technician replied 8 months ago
Chris (aka- Moose)
Chris (aka- Moose), Technician
Category: Ford
Satisfied Customers: 53,320
Experience: 16 years experience
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Welcome, I'm Chris (aka-Moose).

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Is this a key or push button start model?

Ignition in the run position, what is the theft light doing?

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Customer reply replied 8 months ago
Push Button Start mode. Now the dash screen says "Vehicle Transport Mode Active"
Please Contact your dealer
Ford Mechanic: Chris (aka- Moose), Technician replied 8 months ago

To diagnose a no crank/start situation with a push button start. A diagnostic tool is needed. Do you have access to one?

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Customer reply replied 8 months ago
No
Ford Mechanic: Chris (aka- Moose), Technician replied 8 months ago

Do you know wone with this tool?

Will the instrument cluster power up like it is getting ready to start?

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Customer reply replied 8 months ago
But now I only have the large screen that comes and the daytime lights.
Customer reply replied 8 months ago
I have no one here that I can attempt to use my jumper cables with.
Ford Mechanic: Chris (aka- Moose), Technician replied 8 months ago

To continue on this diagnostic process a scan tool will be needed.

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Ford Mechanic: Chris (aka- Moose), Technician replied 8 months ago

Hello, Chris here again,

I am checking in to make sure you got everything you expected from my answer. The option to rate my response or reply is still available. I want to make sure you were pleased with what you paid for.

Thanks Chris

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