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My 2017 Mustang premium convertible with sirius radio looses…

Customer Question
Hello. My 2017...

Hello. My 2017 Mustang premium convertible with sirius radio looses signal repeatedly several times a day when driving in Huntington Beach, CA (and elsewhere). The Ford dealer says that there is nothing that they can do.

Mechanic's Assistant: Is this an aftermarket stereo, or did it come with the car?

It came with the car. I have had the car only two months and the trouble has been there since new.

Mechanic's Assistant: Are you fixing your Convertible yourself? What have you tried so far?

I have had Sirius reset the radio twice with no help. I have had the car into the dealership four times to fix... they do nothing.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

The dealer says that it is a problem common to the 2017 Mustang convertible yet I have found no other notices of it on line.

Submitted: 7 months ago.Category: Ford
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Answered in 4 minutes by:
11/30/2017
Ford Mechanic: Gabriel Grey, Auto Service Technician replied 7 months ago
Gabriel Grey
Gabriel Grey, Auto Service Technician
Category: Ford
Satisfied Customers: 448
Experience: Master Service Technician
Verified

Good afternoon, I hope you are doing great. My name is***** am a Ford technician and would be happy to assist you with this.

When the radio cuts out does it happen anywhere specific ie: under bridges/tunnels etc.?

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Customer reply replied 7 months ago
No. It happen often. Several times in open area without obstructions during 2 or 3 mile drives
Customer reply replied 7 months ago
No and I do not wish to subscibe
Ford Mechanic: Gabriel Grey, Auto Service Technician replied 7 months ago

Okay if it is happening that regularly then there is definitely a problem present, most of these I see the issue to be the antenna connection behind the dash. If the dealership says there is nothing wrong then they are not helping as required. Do you by chance have another Ford dealer nearby that you can go to? This is definitely not a normal operation of the car

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