Ford

Have Ford questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Backup camera is "unavailable" Factory it comes on here and…

Customer Question
Backup camera is "unavailable" ...

Backup camera is "unavailable"

Mechanic's Assistant: Is this an aftermarket camera, or did it come with the vehicle?

Factory it comes on here and there but now hasn't worked in about 30 days

Mechanic's Assistant: What is the model/year of your Ford?

2013 Ford Edge limited

Mechanic's Assistant: Are you fixing your Edge yourself? What have you tried so far?

I've done a master reset and that's about all I can do, shy of replacing the camera.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Should be it, Ford wants $99 just to tell me what's wrong with it.

Submitted: 7 months ago.Category: Ford
Show More
Show Less
Ask Your Own Ford Question
Answered in 3 minutes by:
11/27/2017
Ford Mechanic: Gabriel Grey, Auto Service Technician replied 7 months ago
Gabriel Grey
Gabriel Grey, Auto Service Technician
Category: Ford
Satisfied Customers: 448
Experience: Master Service Technician
Verified

Good afternoon, I hope you are doing great today. My name is***** am a Ford technician and would be happy to assist you with this.

So unfortunately this is a pretty common issue, these cameras do not seem to last long enough on any of these. The usual replacement is a new camera assembly, but before we do that we can test the signal at the camera connector to be sure we are getting the right readings. Do you have a multimeter that can be used for a few tests?

Ask Your Own Ford Question
Customer reply replied 7 months ago
I do have one, yes.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a ford mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Gabriel Grey Your Own Question
Gabriel Grey
Gabriel Grey
Gabriel Grey, Auto Service Technician
Category: Ford
Satisfied Customers: 448
448 Satisfied Customers
Experience: Master Service Technician

Gabriel Grey is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

AlvinC answered a question about my Ford truck that only someone with an in-depth knowledge of his subject would have known what was going on.

Rich DUSA

Because of your expertise, you armed me with enough ammunition to win the battle with the dealer. They are installing a fuel filter and fuel pump at no charge to me.

MollyUSA

I needed help with my car on Saturday morning....got a response in 5 minutes, and it was the perfect solution. Thanks again to your service.

Jason V.Kirkland, WA

I do know, after going though this with JustAnswer, that I can somewhat trust my mechanic but I will always contact you prior to going there.

BRNew Jersey

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

< Previous | Next >

Meet the Experts:

Ron

Ron

ASE Certified Technician

25,022 satisfied customers

23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs

Chris (aka- Moose)

Chris (aka- Moose)

Technician

28,993 satisfied customers

16 years experience

John Mc

John Mc

Ford Technician

5,495 satisfied customers

19 years Ford Lincoln Mercury experience

Chuck

Chuck

ASE Certified Technician

1,685 satisfied customers

33 Years Experience,Ford Senior Master,ASE Master,L1 Advanced Engine Performance

Cam

Cam

Journeyman Automotive Technician

10 satisfied customers

GM Grand Master Technician 2007. 14 years Automotive experience.

Mike V.

Mike V.

Auto Service Technician

1,556 satisfied customers

25 years experience on all makes and models, Licensed NYS Inspector.

Richard

Richard

ASE Certified Technician

1,524 satisfied customers

12 years at a Ford Lincoln/Mercury and Jaguar dealer as a technician and shop foreman.

< Previous | Next >

Related Ford Questions
The backup camera will not work, tells me to go to a dealer.
The backup camera will not work, tells me to go to a dealer … read more
Peter Zavarelli
Peter Zavarelli
Automotive Diagnostic Specialist
General auto certifications
415 satisfied customers
Backup camera in rear view mirror only works intermittently.
Backup camera in rear view mirror only works intermittently. Works when I put it in reverse sometimes and sometimes the camera blinks/flickers like it has an electrical short in it and the screen is c… read more
EricFromCT
EricFromCT
Auto Technician
4,390 satisfied customers
The clock on my 2013 Edge just began having problems. When
The clock on my 2013 Edge just began having problems. When starting the car it displays the wrong time. After a short time it would correct and display the right time, but the last two days it no long… read more
Peter Zavarelli
Peter Zavarelli
Automotive Diagnostic Specialist
General auto certifications
415 satisfied customers
Trying to replace backup camera on 2011 Edge. I've removed
trying to replace backup camera on 2011 Edge. I've removed the nameplate. This site talks about drilling a hole. What size? Right above the camera? … read more
Eric
Eric
Retired
N/A
32,927 satisfied customers
My back up camera on my 2011 Ford Edge bworks intermittenly.
My back up camera on my 2011 Ford Edge bworks intermittenly. I get error message not available. … read more
A. Penland
A. Penland
Ford Senior Master Technician
Vocational, Technical or Trade School
6,954 satisfied customers
The backup camera shows "backup camera unavailable" when
The backup camera shows "backup camera unavailable" when backing. Can I have the camera itself tested or is there some way to troubleshoot it to find out where the problem is? Ford Focus SEL hatchback… read more
A. Penland
A. Penland
Ford Senior Master Technician
Vocational, Technical or Trade School
6,954 satisfied customers
I am replacing the backup camera and cannot get it out of
I am replacing the backup camera and cannot get it out of the housing. It is a 2011 Ford Edge … read more
Eric
Eric
Retired
N/A
32,927 satisfied customers
I just picked my Ford Edge up from the shop this morning
Hi there - I just picked my Ford Edge up from the shop this morning after the Low Engine Oil pressure light came on. Now the Climate control has lost communication and is turning off and on on it's ow… read more
James
James
Bachelors degree automotive technology with minor in diesel
3,578 satisfied customers
Backup camera says unavailable, factory, 2011 explorer xlt,
backup camera says unavailable JA: Is this an aftermarket camera, or did it come with the vehicle? Customer: factory JA: What is the model/year of your Ford? Customer: 2011 explorer xlt JA: Are you fi… read more
EricFromCT
EricFromCT
Auto Technician
4,390 satisfied customers
2012 Ford edge Limited rear camera not woking, displays
2012 Ford edge Limited rear camera not woking, displays camera not available … read more
Mat
Mat
Ford Senior Master Technician
Associate Degree
950 satisfied customers
I am looking at at this post. About two years ago the back,
Hello, I am looking at at this post. http://www.justanswer.com/ford/6zfbt-ford-f150-fx4-backup-camera.html About two years ago the back … read more
Wayne Crawford
Wayne Crawford
3,901 satisfied customers
My back up camera on my 2012 Edge SEL stopped working. It
My back up camera on my 2012 Edge SEL stopped working. It gives me the message "rear view camera unavailable" on my screen. … read more
James
James
Bachelors degree automotive technology with minor in diesel
3,578 satisfied customers
I just installed a backup camera in my 2013 f150 super, I
I just installed a backup camera in my 2013 f150 super … read more
John Vieira
John Vieira
Heavy Duty Diesel Mechanic
63 satisfied customers
F 150 Eco boost: I have a 2013 f 150 wo/backup camera, does
I have a 2013 f 150 wo/backup camera, does the wiring harness inclued the wire for factory parts add on… read more
James
James
Bachelors degree automotive technology with minor in diesel
3,578 satisfied customers
Edge: I have a 2013 Ford Edge Limited. It has a backup camera
I have a 2013 Ford Edge Limited. It has a backup camera that is now blocked by a mobility scooter lift. I need to move or install another camera higher up,to see over the scooter lift mechanism. Can t… read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
28,993 satisfied customers
2010 F150 Lariat: /nav and expected it to be equipped..reverse..garage
Recently purchased a 2010 F150 Lariat w/NAV and expected it to be equipped with a back up camera, reverse sensing system, and universal garage door opener. Come to find out all of which are included i… read more
POWERSTROKE
POWERSTROKE
DIESEL MASTER TECH
Associate Degree
1,062 satisfied customers
2010 F150 pickup: the wire harness is there for the rear backup camera
does any one know if the wire harness is there for the rear backup camera on a 2010 F150 pickup that has the rear avoidance system but not the camera ?… read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
28,993 satisfied customers
Expedition: rearview..nav a dealer installable option or should I look
I now know its not Plug and play but is the rearview camera on a FLM Expedition with NAV a dealer installable option or should I look for a 3rd party solution.… read more
Don
Don
Shop Forman, lead tech
Vocational, Technical or Trade Scho
869 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x