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2012 ford f 550 diesel at 29,800 miles dealer put a new

Customer Question
2012 ford f 550...

2012 ford f 550 diesel at 29,800 miles dealer put a new engine in truck

Mechanic's Assistant: How old is the engine? And when was it last serviced?

In 2013 the engine failed had 29,800 miles dealer replaced engine under warranty

Mechanic's Assistant: Are you fixing your F550 yourself? What have you tried so far?

No in 2013 the engine was replaced in 2016 the turbo blew apart all the debris from the turbo ruined the catalytic ford replaced under warranty the truck had approx. 57,000 miles.I bought an extended warranty bumper to bumper $6,500.00 from dealer. 2 days ago the engine stopped started smoking had it towed to dealer. Ford dealer told me I needed a new engine. likely the cause was no gas cap water got into engine I told them the had been off for a short time For 5 months the display said reduced engine power and drive to clean exhausted.. I am out of warranty the dealer wants $22,000 to replace engine

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Yes Why isn't the new engine installed in late 2013 warrantied? Today I asked ford dealer service tech is it possible when turbo blew apart could pieces have gotten into engine? He said no way ..

Submitted: 10 months ago.Category: Ford
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Answered in 6 minutes by:
11/12/2017
Ford Mechanic: john -aka eauto, The Car Guy replied 10 months ago
john -aka eauto
john -aka eauto, The Car Guy
Category: Ford
Satisfied Customers: 17,640
Experience: ase tech over 15 years in the field
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ford replacement motors are generally 3 year unlimited miles...was this longer then 3 years?

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Customer reply replied 10 months ago
Not sure have to find the date it was installed.The ford dealer service said the warranty on new motor would only be 3 years from date bought the truck makes no sense the new motor installed should be warranties from date installed
Ford Mechanic: john -aka eauto, The Car Guy replied 10 months ago

oh if it was installed under factory warranty it does not extend the factory coverage

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Ford Mechanic: john -aka eauto, The Car Guy replied 10 months ago

have you called ford customer service?

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