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My 2013 f150 will not start. and the key faubs will not

Customer Question
My 2013 f150 will...

My 2013 f150 will not start. and the key faubs will not unlock or lock the truck. radio and lights all work

Mechanic's Assistant: Just to clarify, what are the exact lights you're talking about?

Head lights, radio, intererior lights dashboard and touch screen

Mechanic's Assistant: Are you fixing your F150 yourself? What have you tried so far?

I tried to jump start it

Submitted: 5 months ago.Category: Ford
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Answered in 56 minutes by:
11/11/2017
Ford Mechanic: Gabriel Grey, Auto Service Technician replied 5 months ago
Gabriel Grey
Gabriel Grey, Auto Service Technician
Category: Ford
Satisfied Customers: 437
Experience: Master Service Technician
Verified
Good morning, I hope you are doing great. My name is ***** ***** I would be happy to help you with this.It sounds like a battery or key fob issue. Has the battery been tested recently?
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Customer reply replied 5 months ago
Battery is fine. Key faub are not responding
Ford Mechanic: Gabriel Grey, Auto Service Technician replied 5 months ago

Alright that is good. Since the battery is good, there are two things that can cause this, either both faubs are dead, which is not too likely, or the responder module in the truck has stopped receiving signal. The signal is received and processed by a satellite module in the truck, if something happens to the module then the faubs will be inoperable as the truck does not see their signal.

Do you have a scantool that can check if the system has any trouble codes set?

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Customer reply replied 5 months ago
No
Customer reply replied 5 months ago
Truck is out in countey
Ford Mechanic: Gabriel Grey, Auto Service Technician replied 5 months ago

Okay, unfortunately without any codes or without being there this will be alittle hard for me to diagnose, so I am going to opt out and open it up to a new expert. Good luck!

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Customer reply replied 5 months ago
No error codes
Ford Mechanic: sprinkles08, ASE Certified Technician replied 5 months ago
sprinkles08
sprinkles08, ASE Certified Technician
Category: Ford
Satisfied Customers: 23,797
Experience: ASE Master and Advanced level certified. Factory trained with 17 years dealership experience
Verified

Hello and welcome to JustAnswer! I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

Do you still need help?

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Customer reply replied 5 months ago
We have unhooked battery, tried to jump the truck, and by pass the ignition to start it. Key faub batteries are fine, they just won't communicate with the truck. The truck is not showing any problem codes.
Ford Mechanic: sprinkles08, ASE Certified Technician replied 5 months ago

What do you mean by 'bypass ignition'?

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Customer reply replied 5 months ago
Bridging the starter cylinoid. It would crank but not start.
Ford Mechanic: sprinkles08, ASE Certified Technician replied 5 months ago

It's not going to start that way for sure.

What happens when turning the key to the crank position?

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Customer reply replied 5 months ago
Nothing. All electronics work but nothing when turning the key. Something like System start failure appears on display.
Ford Mechanic: sprinkles08, ASE Certified Technician replied 5 months ago

Does the fuel pump run when the key is turned on?

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Customer reply replied 5 months ago
I don't know.
Ford Mechanic: sprinkles08, ASE Certified Technician replied 5 months ago

CAn you check?

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Customer reply replied 5 months ago
I am not sure. If it is on or mot
Ford Mechanic: sprinkles08, ASE Certified Technician replied 5 months ago

Have you checked fuses?

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Customer reply replied 5 months ago
Yrs
Ford Mechanic: sprinkles08, ASE Certified Technician replied 5 months ago

You're at the point where a scan tool is going to be needed to proceed with diagnostics.

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sprinkles08
sprinkles08, ASE Certified Technician
Category: Ford
Satisfied Customers: 23,797
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Experience: ASE Master and Advanced level certified. Factory trained with 17 years dealership experience

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