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I have a 1997 Ford Ranger and both power windows stopped…

Customer Question
I have a 1997...

I have a 1997 Ford Ranger and both power windows stopped working at the same time?

Mechanic's Assistant: Have you checked the fuses?

Yes

Mechanic's Assistant: Are you fixing your Ranger yourself? What have you tried so far?

Checked all fuses related to the windows even changed out the DIM

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

All I can think of

Submitted: 8 months ago.Category: Ford
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Answered in 1 minute by:
11/11/2017
Ford Mechanic: Gabriel Grey, Auto Service Technician replied 8 months ago
Gabriel Grey
Gabriel Grey, Auto Service Technician
Category: Ford
Satisfied Customers: 448
Experience: Master Service Technician
Verified

Hello, I hope you are doing great. My name is***** am a Ford technician and would be happy to assist you with this.

Do you have access to a multimeter that can be used so that we can do some voltage tests?

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Ford Mechanic: Gabriel Grey, Auto Service Technician replied 8 months ago

Okay awesome, let me look up some diagrams and I'll let you know what needs to be checked in just a minute

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Ford Mechanic: Gabriel Grey, Auto Service Technician replied 8 months ago

Alright here is the diagram for the power windows and their components.

I would start at both fuses, make sure they each have twelve volts. If both fuses are good then the next step will be check the relay circuits and relay operation. This is usually an issue with the relay or the master window switch, as these are two of the only things the two windows have in common that would allow them both to stop working. Let me know what you find at the fuses/relay. If everything is good then we will move on and test the power/ground at the window switch

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Customer reply replied 8 months ago
Where is the power window relay located?
Ford Mechanic: Gabriel Grey, Auto Service Technician replied 8 months ago

The relay for this is in a relay box up under the dash on the drivers side, about a foot up inside the dash assembly. The window relay is going to be the biggest relay in the box if I remember correctly

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Customer reply replied 8 months ago
Cool
Ford Mechanic: Gabriel Grey, Auto Service Technician replied 8 months ago

Let me know if you find it, if I need to I can try to find a picture of the location online

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Customer reply replied 8 months ago
it will be awhile it's 4AM here
Ford Mechanic: Gabriel Grey, Auto Service Technician replied 8 months ago

Okay no problem, I will be back online tomorrow

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