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Working on a 2004 Ford Explorer with a 4.6 L V-8. The

Customer Question
vehicle is stuck in four-wheel-drive...
Working on a 2004 Ford Explorer with a 4.6 L V-8. The vehicle is stuck in four-wheel-drive and will not disengage. All of the four-wheel-drive indicator lights on the dash and push buttons function normally but no disengage . Please advise
Submitted: 10 months ago.Category: Ford
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Customer reply replied 10 months ago
Pulling code U2023 from transfer case
Answered in 10 hours by:
10/4/2017
Ford Mechanic: Chris (aka- Moose), Technician replied 10 months ago
Chris (aka- Moose)
Chris (aka- Moose), Technician
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You mentioned the push buttons work, but the lights remain on. How did you determine the buttons work?

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Customer reply replied 10 months ago
the pushbuttons work and the lights seem to illuminate correctly when we select***** or four-wheel-drive. Four-wheel-drive also gives an indication on the dash that it is engaged and when we turn off four-wheel-drive the indication goes away. The lights on each button change when we select a different modes which indicates to me that the buttons are functioning but it's definitely stuck in four-wheel-drive with no change in mechanical mode
Customer reply replied 10 months ago
Any idea when you will be available today?
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