2013 ford Taurus
started this morning, then died. nothing works on it. when it died the headlights
stayed on, but I disconnected the ground wire to get the headlights to turn off. It doesn't appear to be a dead battery, since the headlamps, but since I disconnected the ground and reconnected the lights don't come on.
JA: Have you checked the fuses? Have you checked the bulbs?
Customer: No, since the trunk won't open, the door locks don't work, the interior lights don't come on, the alarm from the remote doesn't work, can't lock the doors with the remote. It appears that the battery the is completely dead or a computer module might have blown.
JA: Are you fixing your Taurus yourself? What have you tried so far?
Customer: I am not trying to fix it myself, the only thing I have done was to disconnect the battery to get the headlamps off and reconnect to have some electrical power back to the car. Then I was at a loss of what to do next, besides of trying to charge the battery.
JA: Anything else you want the mechanic to know before I connect you?
Customer: Not that I can think of.