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I get a blue screen on my mirror backup camera. What can I…

Customer Question
I get a blue...

I get a blue screen on my mirror backup camera. What can I do?

Mechanic's Assistant: Okay, I'll connect you to the mechanic to discuss this further with you. Before I do, is there anything else you want him to know?

This is a 2012 F150 FX2

Submitted: 11 months ago.Category: Ford
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Answered in 20 minutes by:
9/16/2017
Ford Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 11 months ago
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Ford
Satisfied Customers: 5,800
Experience: Owner at Carolina Auto Service & Sales , 20 years experience in Foreign & Domestic Vehicles
Verified

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

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Ford Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 11 months ago

Hey how are you

we will need a factory scanner or equivalent to be accurate

but we can try a master reset in case it was a glitch ,there is cases of defective nav units and we send them out for rebuild

but we can try a Master reset in case it was a glitch and we can reset it that way with out a scanner

Master reset Procedure

1- Disconnect Battery Cables ( Negative & Positive Cables )you can use any electrical wire as an extension if battery cables don't reach .

2- Hold cables Together for 60 secs ,then let go

3- Wait 30 minutes

4- Make sure all doors are closed

5- Reconnect battery Cables

6- Lock & unlock the vehicles using the key from driver door side (if you have a key fob with no blade key, just lock & unlock using the key fob buttons)

7- Enter the vehicle and attempt to start

if that did not work have it scan and retrieve fault code from nav modules and post them back here for me and i can help you further and be more accurate on it

You are very welcome :)

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Chad Farhat
ASE Certified Technician

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Customer reply replied 11 months ago
I dont have a navigation system, but do you think I should still try the procedure that you recommend?
Ford Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 11 months ago

yes please do and let me know, sorry ,is your camera on the mirror or display in dash screen

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Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
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