How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ron Your Own Question
Ron, ASE Certified Technician
Category: Ford
Satisfied Customers: 23821
Experience:  23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
Type Your Ford Question Here...
Ron is online now
A new question is answered every 9 seconds

The steering is extremely hard. We replaced the power

Customer Question

Hello! The steering is extremely hard. We replaced the power steering pump but the steeringwheel is still hard. My vehicle is a 2004 Ford Freestar. Any recomendation?
JA: Do you have the car's service manual? Does the car have airbags?
Customer: Yes we have the manual. Yes, it has the airbags.
JA: Are you fixing your Freestar yourself? What have you tried so far?
Customer: No, it is been fixed by our mechanic. They replaced the power steering pump, but it didn't work.
JA: Anything else you want the mechanic to know before I connect you?
Customer: Well, our mechanic checked the rack and pinion and it looks ok. Any way, the replacement of the pump had no effect at all. I am just trying to help them by looking for information. I don't know it this is a common problem or if there is something else that is not been done....
Submitted: 1 month ago.
Category: Ford
Expert:  Chris (aka- Moose) replied 1 month ago.

Welcome, I'm Chris (aka Moose).

  • Although I work here everyday, please understand it is not all day and rarely morning time.
  • To get the most from me and the best experience, please give me the best details you can.
  • The website will offer you a phone call option for more $$. Some I do fulfill and some I do not.
  • Thanks, let's get started.

Have the front steering and suspension components been checked to see if anything is worn which would make it hard for the wheels to turn left and right. If you hold the rpms at 2000, in park does the steering assist get better? Any odd noises coming from the pump?

Expert:  Chris (aka- Moose) replied 1 month ago.

Hello Chris here again,

I am checking in to make sure you got everything you expected from my answer. The option to rate my response or reply is still available. I want to make sure you were pleased with what you paid for.

Thanks Chris