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2012 F150 radio was sent out for repairs due to not turning…

Customer Question
2012 F150 radio was...

2012 F150 radio was sent out for repairs due to not turning on. When I got it back, it will turn on but has no sound.

Mechanic's Assistant: Have you checked the fuse?

Yes, I checked the fuse to the amp. Is there another one that could cause this?

Mechanic's Assistant: Are you fixing your F150 yourself? What have you tried so far?

I am fixing it myself. Sent the radio in to be repaired for not turning on and that is corrected but now I get no sound. Actually sent it back to the repair shop after I got it back the first time with no sound. Same results.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I don't think so.

Submitted: 11 months ago.Category: Ford
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Answered in 34 minutes by:
9/12/2017
Ford Mechanic: Mike S., ASE Certified Technician replied 11 months ago
Mike S.
Mike S., ASE Certified Technician
Category: Ford
Satisfied Customers: 8,145
Experience: ASE Certified Master Technician
Verified

Hi, I am Mike, welcome. I'm reviewing your question.

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Ford Mechanic: Mike S., ASE Certified Technician replied 11 months ago

I can take a look at the vehicle wiring diagram, to see if there are any fuses or anything else to check but did the repair shop tell you that the radio does produce sound for them when they tested it?

Is this a base radio, bose, etc?

What engine came in this so I know I have the correct wiring diagram?

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Customer reply replied 11 months ago
Repair shop said it is operating correctly. They actually replace the module(I believe) with a Ford part twice.It is a Bose unit with no navigation.It is the 6 cylinder engine.I did drive the truck for several weeks with no radio in it.
Ford Mechanic: Mike S., ASE Certified Technician replied 11 months ago

I see it as either wth or without Sony, is this an aftermarket Bose? If so, what was the oem radio?

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Customer reply replied 11 months ago
I'm sorry.
It is the factory Sony with no Nav.
Ford Mechanic: Mike S., ASE Certified Technician replied 11 months ago

Ok, I see several fuses, here are the wiring diagrams. Check all of those fuses with a voltmeter or at least a 12 volt test light when they should be hot.

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Ford Mechanic: Mike S., ASE Certified Technician replied 11 months ago

That would include the #9, #19, #29 and #23 in the BCM, a the right kick panel. All hot all the time.

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Customer reply replied 11 months ago
It will be a couple of hours before I can check them.
Ford Mechanic: Mike S., ASE Certified Technician replied 11 months ago

Ok

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Customer reply replied 11 months ago
All fueses tested good
Ford Mechanic: Mike S., ASE Certified Technician replied 11 months ago

I don't know how to diagnose this any further. I'll opt out.

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Ford Mechanic: A. Penland, Ford Senior Master Technician, ASE replied 11 months ago
A. Penland
A. Penland, Ford Senior Master Technician, ASE
Category: Ford
Satisfied Customers: 7,006
Experience: ASE Master Certified, ASE Advanced Gasoline Engine Performance
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Was it a dealership or an independent repair shop that did the repair?

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Customer reply replied 11 months ago
Independent
Ford Mechanic: A. Penland, Ford Senior Master Technician, ASE replied 11 months ago

Did they have the ability to program the new radio (ACM Audio Control Module)to the vehicle with a scan tool?

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Customer reply replied 11 months ago
Not sure about that. They did use Ford parts.
Ford Mechanic: A. Penland, Ford Senior Master Technician, ASE replied 11 months ago

The ACM is not just a plug and play radio. It is a self contained module that must be properly programed to the vehicle. It may work when first turned on, but after it resets, it will not produce any sound.

See the link below.

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Customer reply replied 11 months ago
Does it have to be in the vehicle to program?
Ford Mechanic: A. Penland, Ford Senior Master Technician, ASE replied 11 months ago

Yes it does. It shares information with other modules in the vehicle.

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Customer reply replied 11 months ago
Thank you. I will take it by the dealership tomorrow.
Ford Mechanic: A. Penland, Ford Senior Master Technician, ASE replied 11 months ago

All They need to do is program it, which should only be at the most 1 flat rate hour. If they want more, then go to another dealership.

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Customer reply replied 11 months ago
Thanks.
Ford Mechanic: A. Penland, Ford Senior Master Technician, ASE replied 11 months ago

Your welcome.

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