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Mytouch only works after disconnecting the negative battery…

Customer Question
Mytouch only works after...

Mytouch only works after disconnecting the negative battery cable for 5 minutes. Where in Gods name is ***** ***** for this function and can it be reached by a numan being?

Mechanic's Assistant: Have you tested the battery with a voltmeter? And can you see if it's leaking or not?

New battery, no leaks, only one year old.

Mechanic's Assistant: What is the make/model/year of your car?

2011

Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?

2011 Ford Taurus SHO 350 twin turbo ecoboost

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Have gotten one touch messages indicating system fault. Can I just replace the module for mytouch (backup camera) etc.

Submitted: 11 months ago.Category: Ford
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Answered in 7 minutes by:
9/11/2017
Ford Mechanic: Pete, Auto Service Technician replied 11 months ago
Pete
Pete, Auto Service Technician
Category: Ford
Satisfied Customers: 33,334
Experience: Over 17 years diagnosing and repairing automobiles various makes and models with some training and certifications.
Verified

Hi my name is ***** ***** I will be happy to assist with this today.In some cases I may need more info to assist better.I apologize for any delay.

The disconnect and reconnect indicates you are resetting the SYNC system as well as other components allowing this to work again.This wont be a fuse issue here.If it was it would not work at all when the battery was disconnected and reconnected.

What can cause this fault with the " no wake up signal " as it is called when it does not come on on its own, is a software issue.Ford has released updated software for this model here for various issues with this system.The reprogram has to be done by them and usually takes less then a half hour to do.I would have this programming checked into and done.

If the updated programming does not resolve the fault then they will need to test the system fully to see if any components need replaced like the control unit itself.But I suspect the updated programming will resolve this fault.

If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service,your 5 star rating is appreciated ( should be a link to click on here or above).You can rate at any time and we can continue to work on your question as this will not close out your question.Keep in mind in some cases it can be difficult to fully diagnose or help repair your vehicle without seeing it and I work on delivering the best possible answer from what I see to work with.

Thanks Pete

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