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Won't start, lights come on fine, tried jumping it to

Customer Question
won't start, lights come...
won't start, lights come on fine, tried jumping it to another car, it won't crank over
JA: Have you checked the fuel supply? And are all the spark plugs working?
Customer: barely a click, checked the fuel disengage in trunk. Engine won't move/turnover at all
JA: What is the model/year of your Ford?
Customer: 2007 Interceptor
JA: Are you fixing your Interceptor yourself? What have you tried so far?
Customer: trying to fix myself.... tried jumping it, tried different key, pushed in the fuses in the engine compartment
JA: Anything else you want the mechanic to know before I connect you?
Customer: not that i can think of
Submitted: 3 months ago.Category: Ford
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Answered in 4 minutes by:
8/16/2017
Ford Mechanic: 6Bucs, Ford Senior Master replied 3 months ago
6Bucs
6Bucs, Ford Senior Master
Category: Ford
Satisfied Customers: 984
Experience: Ford senior master tech, 18 years experience.
Verified
Hello and welcome to just answer. My name is***** you have a colt meter for testing? Are you able to jack up the vehicle to access the starter?
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Customer reply replied 3 months ago
I put it in neutral tried to start it, nothing. Lights on dash panel come on as I would normally expect. Engine just doesn't move/crank.
No volt meter handy, but i can dig one up and its dead in the driveway, i could jack it up tomorrow.
Ford Mechanic: 6Bucs, Ford Senior Master replied 3 months ago
Do you hear the starter click at all?
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Customer reply replied 3 months ago
hard to tell, seems like there is a faint click with each turn of the key to start, but with no helper i'm not sure if its coming from the bottom of the car or high in the engine compartment.
Ford Mechanic: 6Bucs, Ford Senior Master replied 3 months ago
Alright. If you hear a click underneath the car and the engine does not turn over this indicates a faulty starter. You may get a better idea with an assistant. You can always respond back here with updates or follow up responses
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Customer reply replied 3 months ago
Ok, got an assistant. The click sound is high up on the engine, not underneath.
Ford Mechanic: 6Bucs, Ford Senior Master replied 3 months ago
Ok. Can you get underneath to check the starter? You'll want to check for voltage on the small jumper wire with the 10mm nut in it while an assistant turns the ignition key to the crank position.
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Customer reply replied 3 months ago
k. will check it tomorrow thx
Ford Mechanic: 6Bucs, Ford Senior Master replied 3 months ago
Sounds good.
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Ford Mechanic: 6Bucs, Ford Senior Master replied 3 months ago

Hello, just checking in to see if you were able to make any progress, or if you still need assistance.

I hope this has been helpful. Your satisfaction is my number one goal. When your question has been answered satisfactorily, please take a moment to submit a rating for our interaction. This is my personal report card and how experts are compensated for their time. There is no additional charge and you can always post back here with updates or follow ups.

James

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Customer reply replied 3 months ago
Hand cranked engine so engine fine. Decided that if i need to bench test the starter i would replace it anyway. So starter was bad had a hell of a time fittin new larger one in. Runs great once again.
Thx sir
Ford Mechanic: 6Bucs, Ford Senior Master replied 3 months ago
Ok thank you. Please take a moment to rate today's service if you would. Have a great weekend
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6Bucs
6Bucs
6Bucs, Ford Senior Master
Category: Ford
Satisfied Customers: 984
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Experience: Ford senior master tech, 18 years experience.

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