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Ron
Ron, ASE Certified Technician
Category: Ford
Satisfied Customers: 23821
Experience:  23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
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I pulled into my driveway, car was working fine. Shut it off

Customer Question

I pulled into my driveway, car was working fine. Shut it off and bam, nothing, no lights. nothing
JA: Just to clarify, what are the exact lights you're talking about?
Customer: Every light in the car. No head lights, tail lights, dash lights. Nothing is working.
JA: What is the model/year of your Ford?
Customer: 2006 ford fusion se
JA: Are you fixing your Fusion yourself? What have you tried so far?
Customer: I didn"t tru\y anything as It is dark now and an a female. Battery is not that old so I don't think it' that. The car started fine when I left my job but when I shut it off in my driveway and tried to lock it there was no power at all
JA: Anything else you want the mechanic to know before I connect you?
Customer: It was fine then just died.
Submitted: 2 months ago.
Category: Ford
Expert:  TECHPRO49 replied 2 months ago.

Hello my name is ***** ***** I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required.

Expert:  TECHPRO49 replied 2 months ago.

Ok first things first we need to verify battery voltage, go you have a volt meter for testing?

Customer: replied 2 months ago.
no
Customer: replied 2 months ago.
You can cancel this request, now that I can see under the hood, one of the connections to my battery cable to battery cracked,
Expert:  TECHPRO49 replied 2 months ago.

is there any way you can rate my performance before we close out this session?