How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ron Your Own Question
Ron
Ron, ASE Certified Technician
Category: Ford
Satisfied Customers: 23821
Experience:  23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs
7276279
Type Your Ford Question Here...
Ron is online now
A new question is answered every 9 seconds

My lights would not turn off, so the battery was dead in the

Customer Question

My lights would not turn off, so the battery was dead in the morning. Tried charging for 5 hours and jump starting. No power, nothing. Its a 2016 F-150 4x4 Sport.
JA: Is the power loss consistent, or does it fluctuate?
Customer: nothing, when I put the key in, it does nothing.
JA: Are you fixing your F150 yourself? What have you tried so far?
Customer: putting it on battery charger and tried jump starting it, nothing
JA: Anything else you want the mechanic to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Ford
Expert:  Mechanic01 replied 2 months ago.

Hello my name is ***** ***** I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required.

Expert:  Mechanic01 replied 2 months ago.

when you charged it was it disconnected?

Customer: replied 2 months ago.
No
Expert:  Mechanic01 replied 2 months ago.

disconnect the battery and charge it again overnight and see if you get it to hold a charge, if it hold reconnect and then we can figure out why the lights dont turn off