Have Ford Questions? Ask a Mechanic for Answers ASAP
Welcome, I'm Chris (aka Moose). I'm here to help 365 days a year, but not every hour of the day. I try to prevent delays as much as possible. Please understand I am not there and can only advise based on what you tell me. Let's get started.
Do you know how to remove the interior door trim on the liftgate?
Can you hear the lock actuator work inside the gate when locking and unlocking with the fob?
Prior to being able to diagnose and solve the liftgate trim panel has to come off. Since you already know how to do that then you will need to attempt that at home later or take it to a shop that can get it off. Once inside the liftgate you need to try and manually get the latch to release. If it sill not then we would need to do electrical testing on it to make sure it is getting signaled. If it is and will not release then the latch has to be broken apart so the gate can be opened and latch replaced.
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