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We replaced the alternator, the starter and on our

Customer Question
diagnostic reader it pops up...
We replaced the alternator, the starter and on our diagnostic reader it pops up 0 DTC but also shows no SUP
JA: Where exactly do you think the noise is coming from? And how long has this been going on?
Customer: I was driving my 2004 Ford Expedition all of a sudden my check guage and engine light came on I immediately pulled over and checked my oil which was fine. I got back on the road the moment I gave it gas the check gauge came on but when I took my foot off the gas it turned off. About four miles down the road the vehicle turned off and now won't turn over.
JA: Are you fixing your Expedition yourself? What have you tried so far?
Customer: My husband is. We put in a new alternator and new starter.
JA: Anything else you want the mechanic to know before I connect you?
Customer: When we do try to start it makes a humming noise sound like it's coming from the fuse box. And the engine sounds stuck it won't trunk over
Submitted: 10 months ago.Category: Ford
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Answered in 1 minute by:
3/19/2017
Ford Mechanic: AMEDEE, FORD TECHNICIAN replied 10 months ago
AMEDEE
AMEDEE, FORD TECHNICIAN
Category: Ford
Satisfied Customers: 27,105
Experience: ASE CERTIFIED TECHNICIAN ADVANCED LEVEL SPECIALIST. Wisconsin certified emissions state inspector
Verified

Hello and welcome!

My name isCustomerand I can assist you with your question.

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Ford Mechanic: AMEDEE, FORD TECHNICIAN replied 10 months ago

I will try my best to answer all of your questions.

However, before we get started, please let me mention a few things.

1. If at any point you would like to speak on the phone, please feel free to request a phone call on your end and I can call you right away.

2. If you dont understand any technical terms or anything that I mention (component tests or theory or operation), please let me know and I will provide you with a more in debt explanation or answer.

3. Please understand that I am here to help you anyway I can.

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Ford Mechanic: AMEDEE, FORD TECHNICIAN replied 10 months ago

Are you saying the engine is not cranking over at all? NO starter engagment?

Are you looking for possible causes or would you like me to walk you through this diagnoses?

Would you be willing to speak on the phone?

Thank you!

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Ron
Ron
Ron, ASE Certified Technician
Category: Ford
Satisfied Customers: 24,320
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Experience: 23 years with Ford specializing in drivability and electrical and AC. Ford certs and ASE Certs

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