How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Wayne Crawford Your Own Question
Wayne Crawford
Wayne Crawford, Shop Owner
Category: Ford
Satisfied Customers: 4017
Experience:  General Repair Shop Owner
66997337
Type Your Ford Question Here...
Wayne Crawford is online now
A new question is answered every 9 seconds

Can't insert fill nozzle into the capless tank filler. The

Customer Question

Can't insert fill nozzle into the capless tank filler. The trap door won't open on 2014 Ford Edge
JA: Are you fixing your Edge yourself? What have you tried so far?
Customer: No, just stopped at gas station to fill up and can't insert nozzle into the capless fill hole for the tank. The little flap won't open to insert the gas nozzle.
JA: Has the vehicle turned into a gas hog? And how does it start -- same as usual?
Customer: It starts fine and no it is not a gas hog
JA: Anything else you want the mechanic to know before I connect you?
Customer: Just need advice on how to remedy the problem
Submitted: 6 months ago.
Category: Ford
Expert:  Wayne Crawford replied 6 months ago.

Hello. My name is ***** ***** I will be helping you today.

It is most likely the nozzle you are attempting to use. Have you ever got gas at this particular station?

Customer: replied 6 months ago.
Visiting for Christmas in Rochester area so no have not used this gas station before
Expert:  Wayne Crawford replied 6 months ago.

OK. There is a funnel in your cargo area. I can check to see where it is but I assume under the cover in the back. If you cant find it let me know. But try putting that in there. If it goes the nozzle is your issue rather than the filler. See page 6 of the attached document about the funnel.

Let me know if you need anything further.

Please RATE my service so I get credit for helping you.
Thanks and happy holidays!