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Ask Chris (aka- Moose) Your Own Question
Chris (aka- Moose)
Chris (aka- Moose), Technician
Category: Ford
Satisfied Customers: 47991
Experience:  16 years experience
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2006 expedition Eddie Bauer.. installed after market radio.

Customer Question

2006 expedition Eddie Bauer.. installed after market radio. I can get DVD to play through speakers but not the headphones. Bought new headphones and still nothing
JA: Is this an aftermarket stereo, or did it come with the car?
Customer: Aftermarket... pioneer avic-5000NEX
JA: Are you fixing your Expedition yourself? What have you tried so far?
Customer: Myself.. have tried to operate it from controls in fear of center console... nothing. Info from install of head unit it is set up properly.
JA: Anything else you want the mechanic to know before I connect you?
Customer: Nothing I can think of
Submitted: 9 months ago.
Category: Ford
Expert:  Chris (aka- Moose) replied 9 months ago.

Welcome, I'm Chris (aka Moose), my normal schedule online is around lunch and after dinner till early morning.

The DVD player is it OEM?

When the headphones are plugged up does the sound from the speakers shut off?

Are you using the headphone jacks that are OEM or did your radio come with jacks?


Customer: replied 9 months ago.
The DVD is OEM. The headphones are wireless. The DVD audio is not effected by anything I do with the headphones. I can't get any sound to headphones at all. None of the controls on the rear of the middle console effect anything either. There are headphone jacks there as well and when headphones are plugged into it there is no difference. No sound at all to the headphones. Hard wired or wireless.The head unit is the only after market equipment and it does have dual zone capabilities. Primary (speakers) radio and secondary (headphones) DVD audio.I just took it to the installer to see if it was a wire issue and they double checked wires and say everything is connected properly.
Expert:  Chris (aka- Moose) replied 9 months ago.

Can I assume there was not a headphone issue prior to the radio swap?

Customer: replied 9 months ago.
That is correct.
Expert:  Chris (aka- Moose) replied 9 months ago.

Thanks, ***** ***** confirms there is a compatibility issue with your new radio and the rear control unit and DVD player. I assume the rear control unit wiring was not messed with and its still powering up. The DVD player is partially communicating with your radio but it is not allowing the RCU to make changes to the DVD player. Below is a wire diagram and the Ford diag but that is based on a Ford radio being used.

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