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Oh my heat won't come on. I get diagnostic codes of 024 and

Customer Question
Oh Hi! my heat won't...
Oh Hi! my heat won't come on. I get diagnostic codes of 024 and 025. They keep flashing and never go to 888. I hit defrost to get 000 but it didn't reset. any ideas? It's a 2003 ford taurus with EATC
JA: Have you checked the coolant level? Has there been any leaking from the hoses?
Customer: haven't noticed any leaking. don't really know how to check coolant. we used to have a problem get AC to come on after the winter, but the diagnostic test seemed to reset it and them it worked again. never had the heat fail before
JA: What is the make/model of your car?
Customer: 2003 ford taurus
JA: Are you fixing your Taurus yourself? What have you tried so far?
Customer: just the diagnostic test. I am a 65 year old woman. it is amazing I can even do that. I hit the floor and off buttons simultaneously and then auto. it shows dashes and then the codes 024 and 025 which i think indicate blend door issue. I was just hoping running the test would recalibrate, which the internet said it might, and that would fix it
JA: Anything else you want the mechanic to know before I connect you?
Customer: connect me to what?
Submitted: 1 year ago.Category: Ford
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Customer reply replied 1 year ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 11 hours by:
11/7/2016
Ford Mechanic: Super Mechanic, ASE Certified Technician replied 1 year ago
Super Mechanic
Super Mechanic, ASE Certified Technician
Category: Ford
Satisfied Customers: 17,221
Experience: GM, Ford, Chrysler, nissan, mazda...30 years. ASE Master, troubleshooter
Verified

Hello and welcome. My name is ***** ***** you for visiting the site, I am reviewing your question and will reply shortly, thanks.

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Ford Mechanic: Super Mechanic, ASE Certified Technician replied 1 year ago

That could just be a bad temp door actuator but the pinpoint tests would have to be done to be sure.

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Ford Mechanic: Super Mechanic, ASE Certified Technician replied 1 year ago

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A phone call would not be in your best interest. I am not able to draw diagrams or give instructions over the phone. Thanks

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Ford Mechanic: Super Mechanic, ASE Certified Technician replied 1 year ago

A phone call would not be in your best interest, I can't give instructions and diagrams over the phone, thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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