How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chris (aka- Moose) Your Own Question
Chris (aka- Moose)
Chris (aka- Moose), Technician
Category: Ford
Satisfied Customers: 47951
Experience:  16 years experience
2499435
Type Your Ford Question Here...
Chris (aka- Moose) is online now
A new question is answered every 9 seconds

I can't drive faster than 80 mph, Pushed gas pedal to the

Customer Question

I can't drive faster than 80 mph
JA: Are you fixing your 80 yourself? What have you tried so far?
Customer: Pushed gas pedal to the floor
JA: Has the vehicle turned into a gas hog? And how does it start -- same as usual?
Customer: Starts well. Gas mileage is great. I can't drive faster than 80 mph
JA: Anything else you want the mechanic to know before I connect you?
Customer: Nope
JA: What is the make/model of your car?
Customer: 2012 Explorer xlt
Submitted: 9 months ago.
Category: Ford
Customer: replied 9 months ago.
2012 Ford Explorer xlt. Can't drive faster than 80 mph. I want to go faster. How?
Expert:  Kenny Z. replied 9 months ago.

Hello, my name is***** and thanks for your question.

Is the MY KEY active?

Customer: replied 9 months ago.
How would I know?
Customer: replied 9 months ago.
My wife is driving. I am at home. She called me about not being able to drive faster than 80
Customer: replied 9 months ago.
How can I see your responses???
Do I have to pay more????? $28 seems like enough....
Customer: replied 9 months ago.
Do I need the app
Customer: replied 9 months ago.
Can I get a r fund?
Expert:  Kenny Z. replied 9 months ago.

Sometimes it takes a minute or two to respond.

When she turns the key on and starts the engine, if the mykey is active it will say so in the information display

Customer: replied 9 months ago.
I'll ask her
Customer: replied 9 months ago.
What wold she see, if she is driving now?
Expert:  Kenny Z. replied 9 months ago.

When she tries to get over 80 a message will display saying mykey active speed limited to 80

Expert:  Kenny Z. replied 9 months ago.

If she sees no message when tying to go over 80 then the instrument cluster assembly will need to be replaced.

Customer: replied 9 months ago.
Was that part of the recall?
Expert:  Kenny Z. replied 9 months ago.

No, the cluster reprogramming recall won't fix that concern

Customer: replied 9 months ago.
This is so weird.
Expert:  Kenny Z. replied 9 months ago.

I've had two of these, ended up replacing clusters on both of them for this exact concern. Neither had mykey active could not even access the mykey menus in the cluster.

Customer: replied 9 months ago.
Expensive?
Expert:  Kenny Z. replied 9 months ago.

Yes kind of 4-500

Customer: replied 9 months ago.
you can't really help me!!!!
Expert:  Kenny Z. replied 9 months ago.

Have a nice weekend.

Expert:  Chris (aka- Moose) replied 9 months ago.

Welcome, I'm Chris (aka Moose), my normal schedule online is around lunch and after dinner past midnight.

The previous tech has opted out, would you like me to help?

Customer: replied 9 months ago.
Can I have my money back?
Expert:  Chris (aka- Moose) replied 9 months ago.

Sure can, do you want me to contact CS or do you want to know how to do so yourself?

Customer: replied 9 months ago.
If you can do it, they would be great.
Expert:  Chris (aka- Moose) replied 9 months ago.

I can, sending in that request now. Please do not reply after this message or the post will stay open.