How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eric Gardner Your Own Question
Eric Gardner
Eric Gardner, ASE Certified Technician
Category: Ford
Satisfied Customers: 233
Experience:  ASE Certified Automotive Technician with a Bachelor’s Degree in Automotive Technology
78075103
Type Your Ford Question Here...
Eric Gardner is online now
A new question is answered every 9 seconds

Key is stuck in the ignition of 2011 Ford Escape. Turns

Customer Question

Key is stuck in the ignition of 2011 Ford Escape. Turns backward and forward but won't start
Submitted: 12 months ago.
Category: Ford
Expert:  Eric Gardner replied 12 months ago.

Hello,

This is a fairly common problem, fortunately I have the answer to the problem. The neutral safety switch will some times get stuck.

If you will rate my service as three stars or higher, I will then send you a movie that will help give you instructions on how to release the key and replace the neutral safety switch.