Have Ford Questions? Ask a Mechanic for Answers ASAP
Hello, SO you screen just shows white?
A white screen usually indicates corrupt software. To correct it I would reprogram the audio module. The issue is not having a way to program it yourself it is something the dealer would have to do.
I am still here. Sometimes it takes a few minutes to respond. Other than reprogramming the actual module there isn't a lot that can be done since disconnecting the battery didn't correct the concern.
You performed the reset the only other thing you can try is disconnect both positive and negative cables. Touch the two cables together away from the battery and this will drain all capacitors. It will reset all memories. If you haven't done this I would try this first before the reprogramming.
Sounds good. please remember to rate my answer so I receive credit for assisting you.