How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James Your Own Question
James
James, Ford Technician
Category: Ford
Satisfied Customers: 3632
Experience:  Ford Senior Master Tech, Ford gas and diesel expert, ASE Certified
74859263
Type Your Ford Question Here...
James is online now
A new question is answered every 9 seconds

I have a 2012 f150 harley with nav and the radio screen is

Customer Question

i have a 2012 f150 harley with nav and the radio screen is white but no functions any ideas
JA: Have you tried to reset this by disconnecting the battery for 15 minutes?
Customer: yes
JA: Are you fixing your F150 yourself? What have you tried so far?
Customer: disconnected battery a couple of times
JA: Anything else you want the mechanic to know before I connect you?
Customer: thats all i did is there a charge for this
Submitted: 12 months ago.
Category: Ford
Expert:  James replied 12 months ago.

Hello, SO you screen just shows white?

Customer: replied 12 months ago.
Customer: replied 12 months ago.
Any idea
Customer: replied 12 months ago.
where did u go
Expert:  James replied 12 months ago.

A white screen usually indicates corrupt software. To correct it I would reprogram the audio module. The issue is not having a way to program it yourself it is something the dealer would have to do.

Expert:  James replied 12 months ago.

I am still here. Sometimes it takes a few minutes to respond. Other than reprogramming the actual module there isn't a lot that can be done since disconnecting the battery didn't correct the concern.

Customer: replied 12 months ago.
no real reset procedure
Expert:  James replied 12 months ago.

You performed the reset the only other thing you can try is disconnect both positive and negative cables. Touch the two cables together away from the battery and this will drain all capacitors. It will reset all memories. If you haven't done this I would try this first before the reprogramming.

Customer: replied 12 months ago.
ok ill give it a try
Expert:  James replied 12 months ago.

Sounds good. please remember to rate my answer so I receive credit for assisting you.